Willis's book provides the library employee the means to improve customer relations. The book is broken down into three parts. Part one deals with several situations and solutions applicable to any library. Part two emphasizes improving communication; from effective listening skills to using empathy and "I" statements when assisting a problem patron. The third section deals with prevention. The author stresses how developing policies, training staff, and assessing individual cases for future awareness can benefit the library. Overall, this is a well-written resource that anyone from middle to upper management can read, digest and apply to their own library setting. The material is written in a clear and concise manner with practical situations and solutions. A final section at the end of the book includes sample policies and customer service language to assist libraries in creating a more friendly and helpful environment for the staff and patrons.

I found myself captivated like a voyeur peering into the lives of Frederick Douglass and his children. They contained moments of joy, triumph, and tragedy, sorrow. The letters start with his daughters letter when he is on the run because of John Brown's failed revolt at Harpers Ferry. The letters from the youngest son Charles take us to the inner workings of the Freedman's Bureau and later the Treasury Department. His letters to his father give detailed description of the developing black community in Washington DC after Reconstruction. The final letter to Douglass comes from his daughter only weeks before his death in 1895. You can't help but feel you know this great american a little better once you have followed his life in these letters from his children

This is an excellent book. I would definitly recomend it to anyone who loves the Ripleys museums. This book features pictures of amazing feats attempted by people Ripley encountered during his travells. I found some of the pictures to be amazing, I didn't believe my eyes!

This book will keep your heart racing from beginning to end. It was all I could do not to look in the back of the book to see if the main characters lived or died permanently. The author definitely has spiritual insight of the hereafter. This was a very enjoyable book. After reading this book I started looking for other books written by Mark Littleton. He is an amazing author.

This guide has a key to the dating systems used by the major manufacturers of pottery and porcelain. In fact, it was the only guide at my local library that had such a key. It's certainly worth purhcasing for the dating systems only. However, it is also a good reference for the collector.

Wonderfully intriguing and lucid. Mr. Kaplan is an asset to the field of Epistemology!

The right book for any strong brain who wants to find out more about deconstuction. This book describes so many opinions of philosophers and founders of phenomenology and their ways to the "new wave". It will sure keeps you on the right track while travelling the amazing world of deconstruction.

Of all the books on inner healing and deliverance that I have read, this one has been one of the two most helpful. Dr. Kraft not only explains what happens in a ministry session, he also explains how to do it. A must for those wanting to see God move in this type of ministry!

Edgar Degas has a special place in my heart. No other artist used as many women as Degas did for subject. He is my favorite Impressionist artist and I regard his art as the finest, most realistic, meaningful and most beautiful of the late 19th century. Degas is most famous for his paintings of ballerinas, but he was a prolific artist and seemed to live only for his art.
When he died, he expressed his final wish: that during his funeral service, speeches must indicate that his greatest love was art and that he should be remembered as a great artist.

That's exactly how we remember him. This book provides a plethora of his paintings, and details about his life. It's very sad that this book is close to becoming out of print. I am honored to be the first to review this book. The cover painting is "L'Etoile" or "The Star on Stage". Degas painted ballerinas in the French opera-theaters in the 1870's. He was influenced by Japenese prints which enabled him to draw harmony and space. He was able to capture the transience of life, fleeting moments, as the ballerinas danced or moved in the stage during a performance. He also painted them during rehearsals and waiting in flocks in the wings. The pastels and oils were vibrant, colorful and made the ballerinas look nearly surreal in their artificial theatrical surrounding scenery. For contrast to the light and bright colors, he included gentlemen in dark suites waiting for the ballerinas backstage or observing them from a distance.

Edgar Degas, a gifted intellectual, had many friends in the art and literary world. Among his friends were the Naturalist writer Emile Zola and the Impressionist artist Edouard Manet. Degas participated in the Impressionist Exhibitions, was part of the movement by all means, although he considered himself a Realist painter of natural movement and contemporary society. He was a modern man in many respects and it was Degas who personally defended and helped Mary Cassat, the feminist and professional artist from America, exhibit with the Impressionists. This was a time when the art world was still very male-dominated. Mary Cassat and Edgar Degas remained good friends for many years.

This book seems to be Edgar Degas life through his paintings. Here, we see everything about him and we discover how unique and interesting he was. He never married, there was never any evidence that he fell in love, and although many accused him of voyeurism and presenting women as objects, this is not true. He loved women and respected them and treated them not only as works of great art but examples of people in motion. Later on, his subjects were prostitutes (albeit veiled by the guise of elegant high-class women in cafes), nightclub singers, and "bathers" as they fussed over their bodies and hair or other bedroom objects. Edgar Degas was incredibly gifted and a fine pro-feminist painter, despite what others might think.

To sum up everything he stood for, Degas himself said his art was intended to give "truth an illusion of madness". He was a true artist in the very sense of the word. No artist of the 19th century, in France, could compare to his dedication and his intelligence. Viva Edgar Degas! His paintings, originals, are still on display in the Louvre and in the Musee D'Orsay in Paris. A trip there is a pilgrimage to ballet lovers and fans of Degas paintings.

On the title page: Degenerative Prose: Writing Beyond Category. I'd say that beyond category would apply, but it also would be laughed out of the interview, would chew upon the grizzle (the long beard that hangs, sings, rings of obnoxious mundanity), spit out the title page, start all over and type: Degenerative Prose: gunorama (and leave it at that... so that it at least has a room). OK, into shape, of form: who are the writers? e.> Mark Amerika, Ron Sukenick (an e-mail delivered introduction that discusses avante-poop, healthy forces of chaos, surfiction, PBS, ate. etc.), riKki DucorNET (from Phosphor in Dreamland), Eurudice (a parallel manifesto including: 'i like to see language as a healing tool and metaphor as cathartic as any violence', 'the new writer is an apocalypsist', 'it strikes me that i'm avant-pop simply because my writing is the equivalent of ...'), Jan Emily Ramjerdi (wild, wild stuff beyond categorythat includes this quote: I.chBI.ndigitIT.et::fff:fff:ff&f... seriously, it does), Steve Katz (Taipei), Norman ConquestandDerek Pell (eight adult males consisting of a neuropsychological drama replete with computer images ready-made for charts and graphs for your next business meeting), Ken Dorfberg (blame it blam it on the rain th'evan), Harry Polkinhorn (hypothesis for an empirically derived cyberotics1), DN Stuefloten (she sniffs), Alexander Laurence (a highly influential piece entitled "the seasons" that has inspired some of my own writings... this piece alone warrants purchase of this tome... &, a side note, I won't be working at Disney World anymore), Steve Shaviro (Nietzsche, David Lynch... not George Lynch, Truddi Chase, Nancy Regan, and Elvira all make appearances in this piece), Keith Abbott ("Story of O" get a make-over and isn't nearly as hollow as the o in Mans()n), Ricardo Cortez Cruz (one of the masters... all skill on display in this piece), Terry Southern (in the top five of my list of writers... the author of such screenplays as _Easy Rider_, _Dr. Strangelove_, and _Barbarella_), Jill St. Jacques (Matt Cleopatra), Jay Murphy (Suture, a visual poem for Kate Moss, repletecompleteincomplete with pictures of Kate Moss and :automutilation:... not to mention...: Patti Smith, New Order, and Coney Island make the cut), Gail Taylor (the first page is written entirely in a computer's symbolic language), Ray Ogar (":phORMISm @ddiction :dialogue catharsis injection... discussing cogs, as related by Ted Kacz to the Montana brain society), aj Gnazzo (VCR and nuclear perfume), Eugene Thacker (computer programming and a quote by G. Deleuze), Brent L. Jones ("The Hulkster", another piece with a highly influential form), Nile Southern (a handbook for Jello Biafara and the yuppie tyrants and the antinike legions of bandanasbananasforgunorama), Evan Cantor (lovely language including tapeworm and birthstone). I think that the four reviews on the back cover of the book describe it best.... here they are: "In all my sixty years I have never seen such a cruel, heartbreaking bunch of intellectual hound dogs." Elvis Presley "This book will whip your mind into shape! I had a self-inflicted chain reaction!" The Marquis de Sade "Energy, matter, context, oblivion. I fell in love." Albert Einstein "A good tome to lift-weights with, and to use as a fan as I sing love songs to Freddy Kreuger." George Lynch "Inspirational!" Vince Lombardi "Green eggs and gunorama." George Bush Jr. So, buy this! Now!