List price: $12.00 (that's 20% off!)
Buy one from zShops for: $8.30
Used price: $17.58
Buy one from zShops for: $17.59
List price: $15.95 (that's 30% off!)
Used price: $11.12
Buy one from zShops for: $4.99
Used price: $1.28
Buy one from zShops for: $8.00
There are many, outstanding pictures of this handsome, young prince, as well as, some of his immediate family. Many of his likes and dislikes are included along with some of his royal stats.
We are shown that despite all the pomp and circumstance in his life, he is still very much a normal tennager who copes with life's everyday situations. Also, we are shown how he has coped with tragedy and triumphed over all odds.
Above all " William craves privacy. He is not a great lover of London life. " P. 96
This is a paperback book which measures 8x8 inches.
List price: $39.95 (that's 30% off!)
Used price: $7.99
Collectible price: $21.18
Buy one from zShops for: $8.00
Used price: $26.99
Buy one from zShops for: $29.90
1. Tracking output/outcome metrics that cannot be influenced or controlled
2. Gathering data that tells you what you already know
3. Gathering data for its own sake
NOTE: Brown and I apparently disagree about "data" which I consider a plural.
4. Relying heavily [too heavily] on customer satisfaction surveys
5. Executives focusing on detailed metrics
6. Measures that are not linked to the strategic plan
NOTE: Kaplan and Norton have much of great value to said about this in their most recent book, The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
7. Failing to define Practical Correlations between [and among] key metrics
8. Reporting data that is difficult to read and analyze
9. "Superstitious" process metrics
10. Measures that drive the wrong performance
Brown explains how and why such "Mistakes" are made, how to correct them, and also how to avoid repeating them. For purposes of illustration, let's say your organization needs to improve performance in these three areas: Cycle Time, First Pass Yield, and On-Time Delivery. Although separate, they are also interdependent. Obviously there are problems which need to be solved. More often than not, a corrective action responds to symptoms rather than to root causes. We all know that many (most?) of those involved in any organizational process (regardless of nature and extent) fear change, resent what they perceive to be criticism of their performance, and will therefore resist (perhaps sabotage) efforts to transform the status quo. Hence the importance of formulating the correct metrics, applying them where they will generate the data needed, and -- meanwhile -- ensuring that the "score" kept is appropriate to whatever "game" is being played.
Unlike Kaplan's and Norton's seminal (and decade old) book, "The Balanced Scorecard", this book is short on theory and heavy on practical applications. This is not a criticism of "The Balanced Scorecard" - just recognition of the fact that in the ensuing decade since that book was first published there have been lesson's learned about what does and does not work. The author distills these lesson's learned into this slim, content-filled book.
What I like most is the author clearly links metrics to vision, mission and strategy. This is what a balanced scorecard is supposed to be about, but this is not always so in practice. He also sorts out the difference between basic business indicators and critical success factors, which is augmented by an outstanding discussion (throughout the book) on top measurement mistakes, and a liberal sprinkling of tips throughout the book.
Probably the most valuable parts of the book are Part 3, where step-by-step procedures are given to implement an *effective* scorecard, and the appendices which contain case studies drawn from real organizations and actual scorecards. The examples given are worth their weight in gold and elevate this book from the theoretical to realistic and practical. My highest recommendation and 5 solid stars.
Used price: $48.60
Collectible price: $26.47
Used price: $4.49
A qoute from Adam, the first of many: Adam was but human - this explains it all. He did not want the apple for the apple's sake, he wanted it only because it was forbidden. The mistake was in not forbidding the serpent; then he would have eaten the serpent.
From Adam, the wit and humor only becomes more hysterical, more riveting, more evident; and we soon discover the true intelligence of Mark Twain. He was not an ordinary man; for no mere ordinary man could have thought, and often dared, to utter such words as Mark Twain, in the era in which he lived.
The Wit and Wisdom of Mark Twain contains some of his most outrageous qoutes, either written within his books, or his journals, and spanning more than four decades. A great read, which you don't have to start at the beginning, and work your way to the end. And a perfect way to escape the drollery of prime time television.
List price: $1.00 (that's -199% off!)
Used price: $1.99
Buy one from zShops for: $0.61
This small book has 357 quotes by Twain, 16 of which I have here for sampling:
"The way it is now, the asylums can hold the sane people, but if we tried to shut up the insane we should run out of building materials." (p. 2)
"Be good and you will be lonesome." (p. 9)
"We have a criminal jury system which is superior to any in the world; and its efficiency is only marred by the difficulty of finding twelve men every day who don't know anything and can't read." (p. 20)
"There has been only one Christian. They caught and crucified him-early." (p. 24)
"[The preacher]never charged nothing for his preaching, and it was worth it, too." (p. 26)
"Honesty is the best policy-when there is money in it." (p. 33)
"You want to be very careful about lying; otherwise you are nearly sure to get caught." (p. 35)
"A lie can travel halfway around the world while the truth is putting on its shoes." (p. 35)
"It is more trouble to make a maxim than to do right." (p. 40)
"In the first place God made idiots. This was for practice. Then he made school boards." (p. 41)
"I have been on the verge of being an angel all my life, but its never happened yet." (p. 46)
"Why is it that we rejoice at a birth and grieve at a funeral? It is because we are not the person involved." (p. 48)
"The English are mentioned in the Bible; Blessed are the meek, for they shall inherit the earth." (p. 48)
"Whenever you find you are on the side of the majority, it is time to reform." (p. 50)
"I would rather have my ignorance than another man's knowledge, because I have got so much more of it." (. 51)
"I like a good story well told. That is the reason I am sometimes forced to tell them myself." (p. 52)
"Put all your eggs in one basket and-WATCH THAT BASKET." (p. 55)
This book provides concrete tools that will assist in transforming any relationship. It has definitely had an impact on my life, making communication so much clearer and easier, with my partner, my children and my friends.
I highly recommend this book to everyone who wants to bring a little light and love into their lives and their relationships.
This book made such an impact on both me and my fiance. Our relationship continues to grow and our ability to effectively communicate our love for one another improves by using the easy to apply principles.
I highly recommed this book to everyone, men and women, to better any and all relationships. I would be more than happy to talk to anyone about the great things in this book and how it impacted my life.
Misty