This book cuts through the fog and confusion surrounding the three of the four main approaches to software quality (the fourth is Software Process Capability Determination, a.k.a. SPICE).

My goals in reading this book were to find the best framework with which to apply to service delivery, and to integrate this framework into application delivery. Since these terms are ambiguous in the software industry here are my definitions: service delivery encompasses the maintenance, operation and support of applications after they have been released into production. Application delivery is the analysis, design, construction and testing of applications prior to release to production.

This book compared and contrasted each quality approach and provided some surprising facts. For example, until I carefully read this book I was under the impression that the SEI CMM was the most process-oriented approach. As it turns out ISO 9000 (specifically, ISO 9000-3, which addresses software and services) is more heavily oriented towards process. Another surprise was discovering that the SEI CMM places more emphasis on leadership than the Malcolm Baldridge approach. Each of these facts were easy to discover because the author did an excellent job of correlating criteria of each of the approaches and displaying results in graphs and charts.

Prior to reading the book I was confused and frustrated by the competing standards and frameworks. This was exacerbated by the fact that there is a large body of knowledge devoted to each and these bodies comprise thousands of pages of dry material. After reading this book I felt as though I had a grasp of the focus of each approach, and their relative strengths and weaknesses. More importantly, I was able to determine which of the three is best suited to service delivery and its integration with application delivery (the Baldridge approach appears to be the best choice).

I appreciated the author's efforts in clearly outlining the what's and why's behind each approach, and the succinct manner in which each was compared, contrasted and correlated. This is an extremely valuable book for individuals and companies trying to sort through the buzzwords and assumptions on quality frameworks to select one that is most appropriate for their goals and objectives. I strongly recommend this book for software engineering managers, including members of program management offices (PMOs) and software engineering process groups (SEPGs), as well as service delivery professionals (production services, tier 1 and 2 support, etc.).

Good reading for those who are interested in the field of quality. And would like to learn more.

As a beginning climber, I wanted to find a book that would cover all the basics under one cover. I went to several book stores and made lots of comparisons before purchasing "The Complete Rock Climber". This is a definite must-have book for beginners, and even more experienced climbers will benefit from the comprehensive coverage of the sport. Full color pictures and diagrams illustrate a lot of the great information you'll find here, including equipment, knots, ropes, holds and training. The book even covers such topics as navigation, mountain weather and first aid. If you're looking for a great all-around climbing reference, this is the book for you.

An excellent book, covering everything needed for the climber that's starting out. Also covers some areas for the more advanced and experienced climber.

A perverse book on the business of oil. Perverse if you don't believe in aristocracy, corporate manipulation, imperialism, and plain old exploitation.

A timeless comprehensive study done by an expert, published by the time of the so-called "oil crisis" of the mid-nineteen-seventies; unmasking the oil industry's politics, economics and technical aspects. Top priority for any well informed person, in order to know, how the "free" market has been circumvented by the best kept secret conspiracy of all times, between major producers and giant distributors at the expense of domestic and foreign consumers. There is no such thing as an oil shortage, that's a lie.

This story was an unexpected delight, especially considering that it is a MacDonald book that does not take place in England. A great coming of age novel about a young women's search for identity in her family's heritage. A great book to curl up with on a cool fall night.

MacDonald really made a great book! This book is about a 19th century irish girl who wants independence from her mother and father. So she goes off to Sweden on her own. In the end she finds romance. This is one of the best books I've read. Finally a romance where the woman is not a lovestruck doll.

This is one of the best books in economic development ever published. Written in plain english, so it's easy to understand, even for non-economics students. Highly recommended for graduate students, professors, and professionals interested in economic issues of developing countries.

This is an excellent academic book ,but it needs updating in light of the recent global developments. Basically it is missing a detailed analysis of The spread and effects of Globalization. Maybe there is a new edition in print now ???

Emily, an athletic young girl who rules the Greenwood, and spends her days climbing trees and riding horses through her lush green forest ,follows Arden ,a unicorn, into the Mysterious Forest. There Emily and Arden pass Jibbets and Giants to get to the Land of the Unicorns to ask The Great Unicorn to give Arden her unicorn powers back . On the way Arden and Emily learn about true friendship, and for both the girl and the unicorn , that's what truly matters.

This is an interesting book because Arden and Emily go on an adventure to Crumble Mountain. You will like this book if you like princesses, unicorns, kings and queens.

This book is about a family that gets an exchange student who is a genus like Malcolm, to come stay for a week of ciaos. It's like a normal day at there house ciaos is everywhere and it's time to go to school, Malcolm finds out at school that his mom has volentered to have an exchange student come stay and he wasn't happy. The door bell rang the next day they opened up the door not to expect that the student was a girl! That meant that Camellia would get the boys room and they would have to squeeze on the couch. All of a sudden the phone rings and it's Francis Malcolm holds the phone up to Reese Francis says that he sent the Mother's day gift already and he cut off the nose of his school's statue and told them when they get it throw it out or throw it away. After that phone the boys were upset because everything was going Camellia's way, the next day it was time to go to the barber shop in the mall, Malcolm and Reese didn't want haircuts and at the barber it was even worse. When they were in the chairs they started fighting and spraying shaving cream everywhere, after they were done they were banned from ever getting a hair cut again. When they got home Dewey was acting strange, they tried to get it out of him but he wouldn't tell. At dinner time Camellia found a package under the bed and she gave it to Lois, she opened it to find a Mother's day gift and a nose. The next day they went to the mall and bought a Mother's day gift, that night Malcolm checked for the gift it was gone. They went out for Mother's day dinner and got banned from that restaurant. I can not give away the ending but if this book has seen interesting for you go buy, borrow, or check it out thank you for reading my review.

This story is about a kid named Malcolm. This girl named Camellia is coming to live with Malcolm's family for a week. Everyone loves her, exept Malcolm. Even Francis is on her side. Malcolm is worried that Camellia is going to take over his family. This book is a must have for all fans of Malcolm in The Middle.

This book, which documents Robert Ballard's professional life up to the time of publication, is truly a work of wonder. It is written to where it makes you feel like you're there with them, giving firsthand accounts of Ballard's bathyscaphe incidents, the politics of academia, the discovery of Titanic, the loss and recovery of Hugo and Jason, and the discovery of the Bismarck. An incredible publication, indeed.

Mr Ballard is probably best known for his work in locating the wreck of the Titanic and all the press that event was given. He well deserves the rave reviews for his work but he also proves to be a very readable, clear, intelligent writer. The tales of finding underwater thermal springs and the unique life forms that live in them is fascinating. I was extremely sorry to finish this book and will keep an eye open for any new book he may publish. He is on my "must read" list of authors.

Many years ago I used this book as corrolary reading in a criminal justice course that I was teaching. Among my students were jailers, probation officers, a sheriff, a San Quentin correctional officer (sometimes referred to as a "prison guard")and others in the field of criminal justice. Although I had scheduled the book to be read during the course of the entire semester, virtually all of my students finished it on their own in the first couple of weeks. They found this to be a compelling and engrossing account of Braly's failed attempts to stay out of prison during most of his adult life, until he finally succeeded at leaving prison permanently behind at age 40. Braly described this book as his effort to understand why he seemingly sabotaged those attempts up to that point. The quality of his writing is superb, engrossing and compelling. No one reading this book will be surprised that, after finally succeeding in staying out of prison, he became an accomplished author and university professor of English. This is an excellent book, one that I have passed on to others as a gift.

This is an autobiography of the 18+ years Braly spent in various penal institutions. He is a brave man to recount in detail many things that happened to him, things that most would not admit. His style is poetic but not romantic. A must read for everyone curious about real prison life.

Appetizers, Main Courses and Desserts all make their appearance in this split-page menu planner and recipe book.

If you are looking for over 100,000 menu combination for quick cooking and easy entertaining, this might be the book you are looking for. 150 recipes organized into 10-minute, 20-minute and 30-minute time bands.

First you will find an array of appetizers made with fresh, seasonal ingredients.
Second, you will find main courses.
Thirdly you will find a selection of desserts featuring traditional hot desserts and rich mousses or classic fruit tarts and sorbets.

Recipes of Note in the Three's a Charm section: Asparagus Tempura, Hungarian Cherry Soup, Herbed Risotto with Pancetta, Entrecote Sauce Bordelaise, Fish Soup with Rouille, Skewered Lamb, Fish En Papillote, Hawaiian Ginger Chicken, Passion Fruit Mousse, Banana Charlotte, Kiwi & Lime Ice.

The following is at the end of the book:

Accompaniments: Here you will find side dishes like Dill Zucchini, Couscous, Seared Belgian Endive, Rosti and Spicy Sweet Potatoes.

Basic Recipes include Pancake batter, Sugar Syrups, Vinaigrette, Mayonnaise, Tomato Sauce, and Pastry.

Seasonal Menus are included for a Late Spring Lunch or a Intimate New Year's Dinner. The Modern French Dinner Party sounds fun.

Special Techniques is a chapter that provides basic recipes for choux pastry, shows you how to prepare fruit and explains the method for making quenelles (oval dumplings).

Creative Recipes that can all be made in under 30 minutes.

Malcolm Hiller has done it again with a fabulous new book on fast and easy cooking. This cookbook will appeal to gourmet and beginner chefs alike.

The photographs are beautiful and mouthwatering, and best of all the items I've made to date turn out like the photo's! That can't be said for all cookbooks.

Malcolm's ability to take the ordinary and turn it into a delight, is unparalled.

Of all of his books, this is a MUST HAVE!