I m the new Director of Quality Assurance in a non profit children and family organization. The clarity and learning points and practical application of TQM principles in this book are exceptional. The book compares and contrasts many of the old traditional means of doing business, with more efficient and reliable, measureable means to quality management. I particularly like how the whole process of TQM is considered when comparing Japanese and American practices back in the 1980's when it became obvious for American businesses to re-examine their practices. The quality products of the Japanese were a result of using TQM princples. The books states that for every dollar we spent on prevention we spend $100 fixing problems. If all agencys did business with prevention in mind with TQM principles, many hours of headaches and problem solving would never occur, quality services, increased financial utilization, staff ownership and efficient operations would develop. There are 7 key points to developing TQM in your organization. Utilizing all seven ppoint are explained and key learning points in each chapter help capsulize each key point. I also liked the self-audit at the end of the book to help me understand where our TQM focus must be directed. Offering quality services from the onset of service delivery means fixing the problem before the problem occurs is the premise for TQM. This book capsualizes the need to and provides clarity to apply the TQM principles for the beginning organization and the seasoned or grinding organization looking for a new efficient means to manage. There is no one way to organize TQM in any agency, you have apply what works for your organization. This book has helped me conceptualize and provide evidence for the need to change and practice TQM principles.

Now in its third printing, Dr. Harris' monumental tome continues to set the standard. Along with the excellent text in well-written prose, Dr. Harris has strenghthened the book with the contributions from several experts in Emergency Radiology. They have supplied discussions on modern modalities including CT, US, MRI and Angiography. The book, however, retains its strenghth in the emphasis on mechanisms of injury, the subtleties available in plain radiography and the total approach to trauma with clinically-oriented imaging protocols. No ER should be without this superb text

I couldn't put it down. For anyone who has been touched by the work that Williams did, this is a must. Higgins takes us on a fascinating intellectual journey with Williams, painstakingly recreating the changing contexts in which Williams' ideas were formed, and giving us the tools to see how they emerged from the debates of the time, from a long struggle between socialism and individualism, which he never really resolved.

One of the problems you have with Williams as a non-academic is that he didn't write simply or clearly - he's hard work. Higgins recreates the great Williams arguments that liberated us from the straightjacket of Leavisite literary criticism, where an elite of critics determined what the "canon of literature" was, and dismissed everything that wasn't in that. The idea of all embracing culture, that culture and literature potentially includes everything that anyone writes - fantastic stuff, and very relevant today in the UK, where some of this appalling stuffiness is returning to orthodoxy with uncomfortable speed.

And in adult education , especially adult literacy, I can see that we owe him so much. I sometimes wonder if the way that the literary establishment excluded ordinary people from taking part has anything to do with the extraordinarily widespread problem in adult literacy - that most of us hate writing.

A must for anyone with a socialist perspective on education.

I am a student at SUNY Binghamton and have been tought by Professor Arthur. This particular book I have dissected for two classes, and tought as a TA for one class. This book consists of articles written by such philosophers as Dworkin, Hart, etc as well as brief summaries and questions for each. This book truly is a masterful piece and should be taught in any philosophy of law undergrad course.

This wonderful resource offers a comnination of activities. It focuses on the standard vocabulary and literary devices, but it also gives worksheets to aid in character development. In addition, it offers related improvizations for students, activities to use with a video and plot summaries to help teachers and students make sense of the action. This is a MUST HAVE for anyone who would like to expand their lessons beyond the traditional dusty analysis of Shakespeare.

I don't know about you, but I often buy a lot of teaching JUNK. But-finally, I found something to USE.

Often, Shakespeare teaching materials are either watered down so much that it insults the high school students' intelligence. Or, the materials are so centered on performance that the average student becomes scared to death of Shakespeare.

The materials included in John Wilson Swope's activities book is right up my ally. Through the help of his activities, I can complete a two week literature workshop that includes literture circles engaging students in discussions of not only themes, but figurative language, vocabulary and connection to today's culture. What a relief- students don't have to be afraid they will be made to perform in front of the class (not everyone likes the spotlight). With the activities, I can also create a written final in addition to a performing final (some suggestions for performance is included, like unthreatening sock puppet skits). Students are responsible individually and as a group. And, this material is extremely helpful to those on a block schedule. In 85 mins., I need to change my activites 2-3 times a class period; these activities help me do just that. Thanks Swope!

As a real estate investor I often refer to this book when I am in need help making a decision. It is the next best thing to having a seasoned partner who has been through many market cycles. As a Licensed Commercial Real Estate Appraiser and Broker I am impressed with the material as well as how it is presented. While lifetime of practical knoweledge is somehow reduced to a single 900 page plus book, it is not "dumbed down" for mass appeal purposes. Although I was introduced to this book through a course at Boston University I found it's format more interesting than academic.When investing your money in real estate it is better to read a book like this and learn than, to "just do it" and learn the hard way, believe me. This book is a keeper for your professional library.

buy this book if you want to know the "Real World" of employee ownership and not just what you read in the papers!

This is a wonderful little book! I bought this for my 4 year old son, and he just loves it. He is not yet able to read, but really enjoys the beautiful photos. It also comes with a reference card that has thumbnails of all of the most common reptiles. So that if you see one, you can find it quickly. He looks at it for hours. It's a fun learning tool.

The Rum Rebellion on Australia Day, 1808 was the outcome of the head-on collision between two of the most determined personalities in Australian history. One was Captain William Bligh R.N., Governor of the Penal Colony of New South Wales: the other was John Macarthur, at one time an officer in the infamous New South Wales Corps, and later a very wealthy and influential merchant and pastoralist.

That the penal colony was established on 26 January, 1788 was a direct result of the American War of Independence, for it would thereafter not be possible for people sentenced to penal servitude in Britain to be sent into exile in the Colonies of New England.

The beginnings of the first European settlement in Australia were therefore altogether inauspicious. Those who arrived in the First Fleet were either convicted felons or the soldiers of the New South Wales Corps who were to be their jailers. The King of England and his government were represented in the Colony by the Governor, Captain Arthur Phillip, R.N..

In the absence of any free settlers and in particular of anything resembling a merchant class, the officers of the Corps were able to control the distribution of all kinds of commodities, including food, that were brought into the colony.

Of particular historical importnce among those commodities was rum: rum which was so generally sought after in the colony that the Corps officers, by their illegal trafficking, were able to establish it as a de facto currency.In rum, wages were paid, other goods were bought and sold and contractual obligations discharged.

No one profited from this ruinous commerce more than John Macarthur who, by virtue of his dominant personality, became the acknowledged leader and spokesman of the officers as well as others, including some emancipated convicts, engaged in the rum trade.

It was only natural then that, when Governor William Bligh arrived in the colony in August, 1806 under instructions to pursue a policy favourable to the small farmers of the Hawkesbury Valley and unfavourable to the interests of the rum traffickers in Sydney, these latter should look to Macarthur to lead their challenge against the Governor and lawful authority.

In large part the conflict between the rum traffickers and the proper authority of the governor manifested itself in a series of legal actions brought by Macarthur against anyone who seemed to threaten his previously unfettered monopoly, and found expression in formal reports by the Governor to the Colonial Office in London as well as in less formal despatches from Macarthur to influential members of the English aristocracy whom he considered likely to support his cause.

The crisis came on 26 January, 1808, exactly twenty years after the establishment of the settlement in Sydney Cove. On that day, the officers of the Corps led their soldiers - most of them emboldened be liberal quantities of rum - in a march upon the Governor's residence. It was, as Evatt wrote "... an organised attack, not only in military array, but by officers and soldiers with loaded guns, fixed bayonets and all the panoply of war."

Governor Bligh was arrested and supplanted in executive control of the colony by a junta of military officers and John Macarthur.

It is one of the more bitter ironies of Australian history that this treasonous outrage occurred on the very day upon which, every year since Federation in 1901, Australians celebrate their nationhood.

Bligh has been much maligned by popular history both in Australia and elsewhere, and Evatt's book did much to set the record straight. It brought to bear upon the events and relationships narrated the objectivity of analysis and the fair-mindedness one would hope should characterise an author of such eminence. Dr. Evatt has, in addition, performed the estimable service of making otherwise cloudy legal vistas clear and accessible to any interested lay reader.

A distinguished jurist, Dr. Evatt was, at various times, a Justice of the High Court of Australia, Attorney-General and Foreign Minister and, in 1948-49, the President of the General Assembly of the United Nations Organisation.