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It is grounded in excellent theory, yet it presents the information in a simple manner that is easy to understand AND easy to implement.
The book focuses on two areas:
1) Know where your customer is in the buying cycle. a)Is he committed to do something yet, or not. b)Is this a repeat of a prior purchase or not? c)Is he evaluating alternatives? d)From whom will he buy the product or service selected? e)Is the price right?
2) Different personality types buy in different manners. The book describes three types. a)Commander (take-charge, action-oriented leaders) b)Thinker (logical, analyze details, and like knowing the answers), and c) Visualizer (practical, intuitive, see things as they are).
A buyer is interested in certain information at each STAGE in the buying cycle. Additionally, each personality prefers to receive their information in a different manner. By recognizing the buying stage and the personality of the buyer you are trying to persuade, you can choose the most compelling arguments to make every time. This will avoid 90% of the turn-downs other salespeople get when trying to close a sale.
I have read other books classifying personalities into 9 or 16 types. Other authors define 8 or 11 stages of a sale. By using 5 stages in their DREAM sales cycle, and 3 personality types, I think Washburn and Wallace have done salespeople a GREAT service. These categories are well defined, easy to identify, and easily utilized to increase sales with their strategies.
Readers looking for more advanced strategies in these areas can try Kerry Johnson's "Sales Magic" and "Selling the Way Your Customer Buys" by Marvin Sadovsky and Jon Caswell. However, I feel Washburn & Wallace's "Why People Don't Buy Things" has the ideal mix of quality content which works, is easily digested, and implementable. I recommend it wholeheartedly.
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Lists of this sort are invariably subjective. The authors commissioned for this were asked to write about their favorite book, not to describe the best books so some great works are going to be left out. But it is an excellent starting point and this list (along with the Suggested Reading in the back) should keep any horror afficionado trembling for years to come.
In their introduction, Messrs. Jones and Newman express their hope that the book is "...informative and fun," also stating that it "should offer a guide for the relative newcomer to the subject, but also some meat for the veteran afficionado. We hope we've succeeded in giving a working overview of an often maligned field of literature." I, for one, think they've achieved their goal--Horror: 100 Best Books is a worthwhuile addition to library of any horror maven, a useful, entertaining work that belongs on the shelf next to books like King's Danse Macabre, Winter's Faces of Fear, Skal's The Horror Show and Wiater's Dark Thoughts on Writing.
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God is at the center of the lives of both women, and, we discover in these delightful vignettes, that he is also the one in the details. Another kudo to the authors: hardly a fat joke to be found!
This Diner serves up a gourmet menu of spicy humor, faces without makeup, angels without wings, all served on a beautifully arranged paper plate. On second thought, DO visit Girlville Diner. Whatever ailed you before this meal will surely be cured by the time you finish it.
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Dr. Michael Beitler
Author of "Strategic Organizational Change"
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