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One of the strengths of the book is that you receive several perspectives on the context for each case history. The editors describe what each case means, and the conclusions section summarizes general patterns. Also, each case is presented in the same format which makes it easier to understand what is being shared. I was particularly grateful for the exhibits (which exist in electronic form in the CD enclosed in the book). I also appreciated that the cases were primarily written by Human Resources professionals inside the companies, rather than being a consultant's take on what happened.
Having said all those positive things, let me share some concerns. First, I looked in vain for my favorite examples of outstanding work in recruiting, retention, knowledge encouragement, and executive development. If this book is about "best practices" where were GE, Disney, Motorola, Ritz Carlton, and SAS Institute? Second, many of the cases involved companies that are better known for their poor performance than for excellence. If they are developing their people so well, what happened? Third, a lot of these cases involve new initiatives where the long-term consequences are hard to see. Fourth, the profit impact on the organizations was not well documented. That makes it hard to use these cases as examples to encourage your own company to follow suit. Fifth, as change management processes, most of these cases are far behind the curve of what is described in Peter Senge's various books of case histories such as The Dance of Change. Part of the reason seems to be that a number of these cases aren't very new.
Of the cases in the book, I recommend the ServiceMASTER, Westinghouse, Johnson & Johnson, Allstate, and Case Corporation examples as the most helpful to me. I mention that because there's a lot of material in this book. I read a lot and rapidly, and I found this book hard to tackle. By being more selective in what you go after, you can help avoid some of that problem. Naturally, if your own issues are only in a few areas, just look at those cases.
Develop the full potential of everyone, beginning with yourself!
In this context, Louis Carter, David Giber, and Marshall Goldsmith (editors) divide core part of this book -Organization and Human Resources Development Case Studies- into following five OD/HRD topic areas:
I. Organization Development and Change: In this section, W. Warner Burke says, "Seven rich cases (Kraft Foods, Nortel, ServiceMASTER, SmithKline Beecham, Westinghouse, CK Witko, and Xerox) of organization development and change are discussed...The cases cover a wide range of change from how OD occurs every day to deep change in an organization's culture...Without doubt we can learn from these cases. And learn we must. Changing organization is too intricate to be left to novices. We have indeed learned and noted at the outset, but we still have much to learn. As one who has been involved for more than 35 years, helping organizations change is both thrilling and very satisfying. Learning, however, is the most exciting part (pp.6-8)."
II. Leadership Development: In this section, Jay A. Congerwrites that "In the cases that follow, we look at three companies (Boeing, Johnson & Johnson, and Sun Microsystems,Inc.) that have dedicated serious time and resources to leadership development...In addition, all three of the company cases make extended use of competency models, 360-degree feedback, and action learning (p.186)."
III. Recruitment and Retention: In this section of the book, John Sullivan writes, "you'll learn how three diverse companies tackled their retention and recruiting problems. Two of the firms are high tech (AMD and Cellular One), while another (Allstate) is in a more traditional industry. Both AMD and Cellular One focus on solving the hot issue of retention while Allstate takes a new look at the recruiting and selection processes. All three of the case studies use a scientific approach to identify which solutions have the most impact...All three of these case studies are worth examining because of their scientific methodology as well as their results. All are full of powerfull 'lessons learned' for those who are soon to begin a major recruitment or retention effort (pp.303-304)."
IV. Performance Management: This section examines performance management systems of Case Corporation and Sonoco. Edward E. Lawler III says that "the performance management systems in most organizations are contoversial, ineffective, and constantly under construction. They are so problematic that critics argue many organizations would be better off if they simply didn't have a performance management system, particularly one in which performance appraisals are tied to pay actions. But-and it is an important but- if individuals are not appraised, counseled, coached, and rewarded for performance, how can an organization pruduce the organized, coordinated, and motivated behavior that it takes to perform well? The answer most likely is that it can't (p.393)."
V. Coaching and Mentoring: Introduction of this section, Beverly Kaye writes, "the last 5 years have seen a groundswell in both arenas. And it's not just been more of the same; organizations have begun to use mentoring and coaching more purposefully. HR and OD practitioners have worked to utilize both interventions to meet pressing business problems having to do with the development and retention of talent, as well as the growth of future leaders. These interventions have been more systemic, more thoughtful, and more innovative than ever before. The case studies (Dow Corning, and MediaOne Group-AT&T) illustrate this trend. Both were motivated by specific business drivers, both were preceded by intensive research, both were implemented over time, and both were evaluated seriously. Readers will find them instructive, detailed, and engaging (p.438)."
Finally, Louis Carter (editor) says that "contributors were asked to indicate where they envision their organization is heading with its initiative within the next 5 to 10 years. Responses indicate that the contributors want to keep the organization on a track to continuously learn and develop its capabilities. Comments from some contributors indicate that they want to leverage lessons learned from this experience. Some contributors commented that they want to firmly ingrain the initiative into the organization to the point that it is almost invisible to the user, making it an accepted part of life at the company. Other contributors will continue to refine the present initiative in place, while others will expand their efforts into other business lines. Survey results clearly indicate that the present state of the initiatives represented in this book represent snapshots of moving targets. Further growth and innovation is inevitable for these best practice organizations, as they work to stay ahead of their competitors by embracing change and continuously learning and improving (pp.531-532)."
Strongly recommended.
Part One consists of Acknowledgments, About This Book, How to Use This Book, and an excellent Foreword by Richard Beckhard. Carter, Giber, and Goldsmith then shift their attention in Part Two of "Organization & Human Resources Development Case Studies." The individual case studies are distributed within this thematic structure:
Organizational Development & Change
Leadership Development
Recruitment & Retention
Performance Management
Coaching & Mentoring
Part Three: Conclusion consists of Research (OD/HRD Trends and Findings), Endnotes, About Linkage, Inc., About the Editors, Index, and How to Use the CD-ROM, terrific value-added benefit.
Back to Beckhard's Foreword for a moment. In it, he identifies six (6) "elements" which are basic to each case study; all are central to and sequential within the change process associated with organizational development/human resource development (OD/HRD). They are: Business Diagnosis, Assessment, Program Design, Implementation, On-the-Job Support, and Evaluation. It is helpful to keep these six "elements" clearly in mind while working your way through the abundance of information which the editors provide. Fortunately, they have organized the (sometimes daunting) material with meticulous care and write exceptionally well. I also urge you to use the same six "elements" as guidelines when determining what the design of your own program for organizational change should be, and, when selecting those strategies and tactics discussed in the book which are most appropriate to the implementation and evaluation of that program. This is especially true of decision-makers in small-to-midsize organizations.
Those who share my high regard for this book are urged to check out O'Toole's Leading Change, Katzenbach's Real Change Leaders as well as his Peak Performance , Kaplan and Norton's The Balanced Scorecard and The Strategy-Focused Organization, Quinn's Deep Change, O'Dell and Grayson's If Only We Knew What We Know, Isaacs' Dialogue and the Art of Thinking Together, and Senge's The Dance of Change. Those especially interested in Six Sigma are encouraged to check out (and read in this order) Pande's The Six Sigma Way, Breyfogle's Implementing Six Sigma, and Eckes's Making Six Sigma Last.
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Some readers with a more thorough scientific background may find the information here a little too general, but I wish I had read this book before I had tackled more complex volumes--they wouldn't have been such hard going!
As a collection of essays written over the past 20 years, some are not surprisingly out of date, but not badly so. Gribbin has gone to the trouble to arrange the essays in a related fashion, and so the book reads almost as a continuous volume, with each essay flowing nicely to the next.
I was starting to feel as though Gribbin had nothing new left to tell me, but he obviously has plenty of good insights and interesting information still up his sleeve. Definitely one of his better books.
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Denise Huber was an exceptional person. Although I never met her, I feel the world has suffered by losing her. What a wonderful family she has. My heart goes out to them.
Everyone should read this book. It lets you know the families, and it takes you through the investigation and the trial - every aspect interesting. You can tell there was tremendous research done with the entire book. This is one book I will keep and re-read.
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Read what does it mean to privatize health care system and industry in many countries around the world.
Learn how rich get richer and poor get poorer virtually everywhere, including USA and other developed nations.
How realy "free" is trade, market and for whom ?
Who controls "New World Order" - politicians elected by citizens or corporations ?
If you are not sure what is the answer - get this very interesting and disturbing research/analysis coming from Institute for Health and Social Justice.
Using health as an indicator of social inequality, the authors examine the connections between poverty and illness. Aggregate statistics depicting the health status on a global scale are improving is debunked. Rather, there is an uneven distribution of health improvements: the wealthy have access to comprehensive medical care while the poor are dying from preventable diseases. Access to resources is restricted, even in the midst of technological advancements in medicine. The goal of this book is to examine how international organizations such as the World Bank, IMF, and WTO along with TNCs influence political and economic structures of nations which in turn affect the accessibility , cost, and quality of health care provided (if any). The central question raised concerns what pattern of growth will benefit those in need the most? How can we redistribute global resources from the powerful few to the many of the world's poor?
There is no doubt that the subject matter of this book is very extensive and the book itself is pretty thick, but reading this book will enable one to gain a better understanding of how recent trends in globalization have had devasting effects on the world's population. The authors provide good case studies that illustrate their main arguments. This book continues to serve as a vital reference source for my studies.
It is very sad that people like the reader from New Yourk could express the opinion in his(her)review. The fact the he(she)didn't even signed his(her) opinion put his(her) criticism out of any kind of consideration.
I am very happy that there are another people that I even don't know personally, like Stephen Yhu that have a broader vision. I am also glad that other readers from USA, have expressed intelligent points of view.
As an international consultant in the field of International Health I just can say that the more you read, analize, avaliate and discuss the problems of our world, the bigger will be the possibility that it will be better. I am sure that this book is not the owner of the TRUE but nobody is. I am also sure that this GREAT BOOK will help people see the world from alternative perspectives.
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The most important issue is alluded to in the following quote from the book's introduction (pp. ix-x): "When I embarked on this project, when I was still unsure as to what form the manuscript would take, dozens of people asked me if I was going to visit various nations well-known for their use of torture. It seemed to me that these well-meaning men and women had the idea that torture was something done in some backward civilization by the barely human and certainly ignorant. I was gradually becoming aware, however, that torture is something that most of us are capable of, and so I decided to use case studies that I thought American readers could identify with - 'people like us' who deployed the brutal methods I'd heard associated with the Third World."
The countries on which the case studies focus are Great Britain, Israel, and the United States. Most people in the United States would probably react to news of the project underlying this book in the same manner as Conroy describes, and would not understand why such a book would focus on the chosen countries. Therein lies the problem we must recognize if we are to end torture: torture is not something confined to far away or backward countries full of strange, ignorant people - despite the universal prohibitions on torture contained in international law and the laws of almost all nations, it is something that is also done by individuals functioning on behalf of our own and closely allied governments, purportedly in our interest, and with our approval or at least our acquiescence. As Conroy states (p. 240), "I found I did not have to journey far to learn that torture is something we abhor only when it is done to someone we like, preferably someone we like who lives in another country."
In my opinion, the most valuable works of nonfiction are characterized by accuracy, by focusing on important and unrecognized or insufficiently appreciated facets of life, by treating the subjects and readers with respect, and by a level of organization and quality of writing that makes the process of reading and thinking about the issues covered well worth the reader's time. This book succeeds in all of these aspects.
The organization of the book into four sections, each containing a chapter on each of the three case studies, followed by a chapter covering the fundamental issues brought to light by the case studies and by Conroy's additional research and analysis, serves as an excellent framework. Conroy is a highly gifted writer (one of the first things I did upon finishing the book was to buy and read his earlier and equally well written Belfast Diary: War as a Way of Life), and the discussions of the case studies are well worth rereading, but the fact that one can glean the central points from the four summary/analysis chapters makes the book particularly useful as a continuing reference.
Having spent a number of years studying literatures on various forms of human violence and brutality, I can wholeheartedly endorse this book as illuminating a set of truths as important to those concerned with human rights as one is likely to find. Only a sampling can be included in a brief review.
One crucial section is in the first of the overview chapters, entitled "History and Method," where Conroy identifies four central aspects or patterns of torture through the ages. Another is his discussion of the Milgram experiments on obedience to authority in the chapter entitled "Torturers." Yet another is in the final chapter, entitled "Bystanders," where he describes how when evidence of torture in democracies is brought to light, there is a common pattern of denial and other responses more sympathetic and helpful to the torturers than to the victims.
The most crucial point of all is illuminated by Conroy's statement (p. 122) about what it was like to interview torturers: "The worst part of these interviews was that they were not difficult. Finding the men was not easy, convincing them to talk to me was hard work, but invariably our meetings went well. I never met the monster I anticipated." If we are to stop torture we must stop looking for monsters and begin by looking in the mirror and into our own hearts. If you are interested in helping, reading and absorbing the wisdom of this book is as good a first step as you can take.
There may be better ways to illustrate the profound and disturbing fact that, given the right circumstances, ordinary people can and do commit unspeakable acts, but I doubt it. In an area in which authors seemingly find it easy to draw conclusions beyond their legitimate findings, and sensationalism can creep in with or without intention, John Conroy has done an excellent job of sticking with the facts and generally letting them speak for themselves. It's a good example of "less is more."
Conroy's extensive research and careful explication, coupled with
a carefully crafted framework for presentation of the data make it easy for the reader to follow what he is presenting. Setting forth examples of torture in three different settings and following this pattern of presentation in subsequent sections lets us end up with a clear gestalt of his material. A reporter, Conroy sticks to his training and avoids the temptation to
confuse his role with that of a research psychologist. The outcome:
--A clear presentation of what torture is and how ubiquitous it is.
--A strong blow to the common view that only monsters engage in torture and that torture occurs only in places far removed from us.
In appreciation to the author and to my son who recommended the book to me, I heartily commend it to anybody who seeks to understand today's world.
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Kasich's profiles include stories of Geoffrey Canada (author of Fist Stick Knife Gun) who crusades against violence, brothers Eric and Bobby Krenzke who suffer from a hereditary illness yet triumph in their life, a young girl who provides lunches for the homeless, a retired doctor who provides medical services to people who otherwise could not afford medical care, a holocaust survivor shares with younger generations the tragedy of World War II, and many other stories of courage that will hopefully inspire and make you want to share this book with others.
If you enjoyed this book "Heroes After Hours" written by David C. Forward is another excellent book profiling volunteers and programs that seem to succeed.
Courage is Contagious provides a challenge from one of our nation's leaders to take on our historic pioneer spirit and help fix the foundation of our great country. The book makes clear that we are responsible for changing our communities and our world. The book seems to echo the words of John F. Kennedy, "Ask not what your country can do for you, but ask what you can do for your country."
Congressman Kasich tells of average Americans who are doing great things to heal our country's wounds.
A true inspiration!
"Rumpole and the Old Familiar Faces" (a fitting title for a "return" tale) concerns another inept robbery by a young member of the Timson clan, a Christmas pantomime, and an ex-con living it up as a gentleman.
"Rumple and the Remembrance of Things Past" somehow and neatly manages to put a framing device of a non-smoking rule in "chambers" around a gruesome major plot of a wife's skeleton found buried in a floor.
"Rumpole and the Asylum Seekers" is a timely tale of refugees escaping an oppressive government and those who make money by betraying them.
"Rumpole and the Camberwell Carrot" is about a flaming affair between the lovely "Portia of the Chambers" and a noted pillar of morality who has more than just clay feet.
"Rumpole and the Actor Laddie" is the shortest Rumpole story ever and the most unsatisfactory, revolving around a ring that might or not be stolen.
"Rumple and the Teenage Werewolf" is another very timely tale about sexual stalking by e-mail. (Here I was sure I knew who the culprit was--it HAD to be!--and was wrong.)
The final tale, "Rumpole Rests His Case" is the most unusual Rumpole story ever. After collapsing at the end of a particularly trying trial, Rumpole spends the story in a hospital bed in which he solves a crime and presents his case--to the other patients! A very touching finale.
Britton lacks that Leo McKern blusteriness that Timothy West had on an earlier Audio Partners set of Rumpole tales, but he is quite good on his own terms. In general, the sparkle seems to have gone out of these Rumpole yarns; but any Rumpole is better than none. I therefore recommend this set without much reservation.
While reading, I felt like screaming at the victim: don't go with him. What, are you crazy? But, of course, if you read the book description, you know exactly how the story will end. Knowing does not make the read any less gripping, which is the sign of a good writer.