Ron Kaufman certainly has delivered practical easy to understand five w's(who, what, where, why, when) and more importantly the "how" to provide outstanding service starting with a basic understanding that "service is the currency that keeps the economy moving" and "I serve you in one business, you serve me in another."

If you are a service business, "Up Your Service" should be the number one reference book on your book shelf, and well read many times over.

Ron is one of the best Customer Service expert and guru in the Asia Pacific region, and perhaps the world. When I knew his book was coming out, I was wondering whether it will be as good or even better. I waited with much anticipation :)

When I bought the book, even before I read it, I was already very impressed with the beautiful and striking design of the cover. Next, when I started reading, I was very relieved and delighted that Ron has managed to maintain his superb world-class quality in his writing as well. It took me only 2 days to finish reading the whole book, and guess what? I normally use a highlighter to highlight the important points in any book I read, and my copy of "UP Your Service" was almost completedly covered with highlights. Almost every point mentioned is so relevant and real. Apart from telling us what's wrong with most companies' customer service, Ron also tell us in very clear terms, what needs to be done to rectify them.

It would not be an over-statement to say that this is one of the best book on "Customer Service" in the world. Read it yourself and you will see what I mean.

Keep up the good work, Ron. *cheers*

Ron's high energy and enthusiasm for service and partnership literally explode off each page of Up Your Service! This is not a book to just read. It's a book to devour for its ideas, tips, techniques, and action steps to implement. As Ron writes, "good ideas alone don't count, implementation is what matters!"

Readers should pay particular attention when Ron writes about the "UP Your Service! Mindset" and the "UP Your Service! Toolset".

UP Your Service! will work for any business, government entity, or non-profit organization - large, small, or entrepreneurial.

With this book, Ron has become the leading evangelist of how to make the world a better place through the enthusiastic delivery of service to one another.

Every organization should take a vow to implement an UP Your Service! strategy in the corporate world.

Each of us as individuals should also commit to implement an UP Your Service! strategy in our own personal and family lives.

Dr. Lawrence, Dr. Rosch, and Ms. Plowden do an excellent job of summarizing recent findings on how magnets are being used by medical and other professionals around the world to help people with chronic health problems of all kinds -- without the negative side effects commonly associated with drugs and surgery. In lay person language this book tells you where and how to use health-grade magnet products for best results with problems ranging from back discomfort, to joint stiffness, to attention and sleep disorders and more. It also discusses how magnets were used in health care for more than 4 thousand years and why we are returning to their use after almost 80 years of using drugs and surgery as alternatives. Health-grade magnets changed my life so much that I changed careers so I can share them with others. This book points out that contemporary medical professionals were not trained in the use of magnets for health, so few have any awareness of their use. If you or someone you love has a chronic health problem, get and read this book then try health-grade magnets for yourself!

This book will shatter a lot of people's idea of the idea of magnets being a scam. This book is very easy reading and anyone can understand the basics of what magnets can do. If you only read one book on magnet therapy, make it this one.

I WAS EXCITED TO SEE DR.LAWRENCE WRITE A COMPREHENSIVE BOOK ABOUT MAGNETIC THERAPY THAT COULD BE UNDERSTOOD BY BOTH THE LAY PUBLIC AS WELL AS A MEDICAL PROFESSIONAL. AS A PODIATRIC SURGEON AND PHYSICIAN, I INCORPORATED MAGNETIC THERAPY INTO MY PRACTICE 8 MONTHS AGO, UTILIZING THEM IN SPORTS INJURIES AND POST-OP BANDAGING AND GETTING TERRIFIC RESULTS. WITHIN A FEW MONTHS I HAVE FOUND THAT USING THESE MAGNETS TO HELP MY PATIENTS, THAT I DEVELOPED A COMPATIBLE BUSINESS WITH MY MEDICAL PRACTICE THAT HAS HELPED WITH OUR BOTTOM LINE IN THIS ERA OF MANAGED CARE AND HMO'S.

Wait no more for the definitive book on negotiation. Mr. Shapiro has demonstrated that you can be successful in the cut-throat arena of sports representation without compromising your soul. Unlike some other self-proclaimed "super agents" and "Jerry Maguire wannabes", Mr. Shapiro has given this hopeful a ray of encouragement to stay the course and continue practicing the "power of nice".

This book provides a geart foundation of how to make not just one-time deals, but deals that will lead to more and more deals down the road. Dispels the notion that negotiation is war and should be treated as such. One should strive for WIN-win in that both sides win but your side gets a little more. Ranks up there with, "Getting to Yes."

I've read many a book on sales and negotiation and The Power of Nice is by far the most informative book I have read to date. It provides ethical; eaisy to understand philosophies and strategies for anyone in sales who wants to build long-term WIN-win relationships with their clients. It's a must read for the beginning as well as seasoned sales professional.

This book is one of the best books I have ever read. It was WONDERFUL! It made me see that I am not the only one in the world with problems and when you are thrown one and slaped in the face with it that you can make a triumph of it. I hope that you enjoyed this wonderful novel as much as I did.

I met Ron Haegy several years ago and heard his story as told by him. He is simply amazing. I have looked for this book and not found it in our local stores. I ordered it and got another book by the same title. I am excited to find his book at Amazon.com and I have no doubt that it will be as wonderful as Ron was in person. I recommend this book to everyone.

Ron Heagy is truly an inspriation! His story goes to show that anything can be accomplished with gods help! Ron lifts spirits from page 1 til the very end!

I love Edward Lear's story and James Marshall's illustrations are magical. I don't like the version with Jan Brett's illustrations. I've never liked Jan Brett's illustrations. I've spent hundreds of hours looking at children's books and I always pass over Jan Brett's books. Her illustrations just don't appeal to me. Her illustrations are distinctive and I can always recognize her work but I don't like them. There is just something missing--they don't have any life to them or something. I can't explain it. I have always loved James Marshall. His genius transcends understanding. His illustrations complement Ed Lear's beautiful tale perfectly.

A very good illustrated version of the classic poem- the pictures are beautiful with a distinctly exotic flavour, great for all ages!

This book is just so cool. Longing for a trip to the tropics? Read this version of the book to your little one and you can at least feel like you are there. The illustrations are really sweet. They have a lot of details so that kids kind find new things with each reading. My two-year old loves this book. It is a great twist on an old tale

As a self-taught gecko-keeper, over the past years I have a number of times wished I had had to hand a book such as this for all my different species of charges. While it is both interesting and informative on the background and origin of these creatures, more importantly it is remarkably focussed on the must-knows of keeping leopard geckos safely and healthily and deals with essentials from diet to breeding. The author should be commended for his close attention to detail. I truly believe that ownership of this book shall increase the chance of more of these beautiful creatures living to full term in captivity rather than dying suddenly and without explanation in the night.

This Book is all you need to owning and maintaining a Leopard Gecko or a African Fat-Tailed Gecko. It Explains everything from obtaining a Leopard Gecko, the setup of the cage, feeding, breeding, and even Many explanations of some problems (AKA diseases and parasites) and how to solve them. This is a Great Book to read if you are at all interested in owning one of these beautiful creatures as well as a Great book to have around as a reference. My Two new Hatchling Leos can rest assured they will get the love and care they need now that I own this book :) In Other words, no other book compares.

This is a wonderful and informative book for both the Leopard Gecko beginner and expert breeder. It covers the basics of Leopard and Fat Tailed Gecko care, terrarium setup, health, feeding, and breeding. It has glorious pictures of Leopard and Fat Tailed Geckos, plus some other species as well. In addition this book has an expanded section on breeding, the effects of incubation temperature on the sex ratio of the hatchlings as well as the effects of incubation temperature on the coloration of your Geckos. If you're going to buy one book on the care of Leopard and Fat Tailed Geckos, this one is by far my favorite!

Deadlands provides the players a change of the usual fantasy world of Role-Playing. They can recreate events in the mid-1800s acting like cowboys and indians. They can recreate their own western movie. The Deadlands world also includes a colorful cast of creatures and its own, personlized form of history. A must for role-players with a need for a change of pace. The game does have problems. Most notibaly in the combat sequences. However, character creation is fun.

This system is a must for roleplayers who have either become jaded with their existing system or just want to try something new. It provides a comprehensive story-line and time-line and gives the characters a whole new lease on development. The lay-out the book is easily read-able and engaging and provides the reader with an understanding of just how much is left to the players and Marshal. When I bought this book, I just had to show it to my roleplayign buddies, and they now are totally hook as I am sure you will be. If you wish to know more contact me or the Deadlands list serve. Marshal Psycho.

After reading Deadlands, I just thought I had to share this with my players. Now, when I happen to say 'I may marshall a Deadlands next week', I just happen to have too many players.

It is the first time a Western Game has been good. And it will be hard to ever do better.

The French tinhorn with a Great name

What a "maaaaahvelous" book put out by Ron Smith and Billy Crystal. A perfect companion to the movie. This book takes us baby boomer Yankee fans back to a magical time in our lives.
The photgraphy is phenomenal and the text --smooth,easy to read and very informative. I loved this book so much I ordered for my sister for Christmas. I have no doubt she will enjoy as much as I did. Everything in the 6l season for the Yankees was amazing, Mantle, Maris, Ford, the unbelievable infeild--this book covers it ALL to perfection. i must read for aging Yankee fans.

Like I did, you will love this book. It is a great companion piece to the movie.

Most of the book is full of pictures and narratives about the great 1961 season when Mantle and Maris were chasing the Babe's home run record. (Aside, Maris' 61 home runs, which stood for 37 years, is now only 7th best all time?). There are lots of pics of the real Mantle and Maris as well as a discussion of the movie. And of course, there is the postscript of M and M after their Yankee careers ended. And sadly for both, very early and untimely deaths.

M and M were the talk of baseball and New York in 1961. Forty years later as we watch their descendants try to bring New York together with another World Series crown we can remember the innocence the joy and heartbreak of 61 and we can thank Billy Crystal for helping us to relive the innocence that was our youth.

This is the way sports should be! Two men, who gave it their all
for their team. It was more for the sport and not the money!
Great book!

This mystery book is about 3 children, Dink, Josh and Ruth Rose, who follow clues to track down a missing famous author. I read this book to my 2 daughters ages 8 and 5. They both loved it. My 5 year old normally has a hard time paying attention to chapter books but SHE was the one begging for "just one more chapter" each night when it was time to put the book down. This morning she asked me if we could start the "B" book tonight!!! My 8 year old packed the book to take with her to school to read herself during DEAR today! I would say it's a hit all around!

Have you ever invited a famous person to visit you who accepted the invation and strangely never showed up?Well Dink has! The
Absent Author is Dink and Ruth Roses' favorite author.The author's
name is Wallis Wallace.Dink invited him to the Book Nook and
Wallis accepted it to sign books.All of the kids meet at the Book Nook and Wallis never showed up.Dink thought he was kidnapped because of the letter they got.Its a mystery where and who the Author really was.I think the book is really interesting because
its a mystery book.Also because the kids were acting like detectives.The absent author was suspenseful.It also made me think.I really think that you should buy this because how much intersting stuff is in it.

I gave this book five stars because it was a mystery book that the kids are looking for a absent author. They thik she is a boy. I like it that way because you really do not know what is happening so you are wondering were the absent author is. Then once you now some clues you could find the author.

The book Our Sacred Honor, written by Ron Carter, is very well put together. It is humorous frequently, and is very entertaining. For example, at one part it is describing how this great, powerful, huge army of British is marching to Concord...and then they fall right into a bog. There are many funny parts in this book that I would want to share. It is a riot! I really loved this book, not only because of the humorous parts, but also because it is very descriptive, and the words sound so good together. There is only one thing I don't like was the gore. It is not very often, but at times it is nauseating. I really like the way he words some sentences like, 'He jerked the reins to stop and the horse battled for breath.' It is descriptive and the words work together like a river going to sea.
The story is centered around a family who is on the colonial side-the eldest son (Matthew) is engaged to a lovely young woman, and the eldest daughter is stunned by this young lieutenant on the British side.
It is packed with action, war and adventure. Our Sacred Honor is only the first fantastic volume of a whole series by Ron Carter (my grandpa!). These books are very well written and should be read time and time again. Enjoy!

This is by far the most excellent series of historically based fiction that I have ever read. I was there with the soldiers as they were fighting for the freedom and liberty that we hold so dear today. I had to put an extra blanket on my bed while I was reading about the conditions that were suffered through during the winter. I was ducking for cover as the cannons thundered and the musket balls whistled past. The interlacing of histroical fact with a very few fictional characters is masterful. Mr. Carter should be congratulated on bringing the struggle of the American Revolution to life in an entirely readable manner. I wish I could have studied American history in high school using Mr. Carter's works, I certainly would have done better and enjoyed the class much more. Even if you do not read them for the historical significance, you should read them for the enjoyment of reading a very good series of books.

I read the first three volums of this series, and they were spell binding. After reading each of these books, I shared them with my friends, who also couldn't put them down. I am now hoping that there will be a vol. 4. For any one who wants to learn about for formation of our country, these books are a must. I highly recomend them for any one who is a member of the Daughters of the American Revelution. Understanding just what it took for gain the freedom of the United States, will give you a better appreciation of what it took to make our country free.