"Thousands of businesses have endured the trauma of reengineering only to discover that their performance in is no no better - and in some cases even worse than before. So, what caused things to go wrong?" In this article the authors report on their study of US electronics manufacturers. Their study suggests that the success of business-process reengineering depends on how well managers create a collective sense of responsibility. It indicates that companies are better off leaving their functional departments intact and can reap greater benefits by strengthening the ties among their functions than by creating process-complete departments that lacks a collaborative culture. The authors focus on the impact of the four critical means of building a collaborative culture: (1) Make responsibilities overlap; (2) Base rewards on unit performance; (3) Change the physical layout; and (4) Redesign work procedures. But they stress than there is no single cookie-cutter design for achieving a collective sense of responsibility. Managers should be asking their own employees what they would need in order to work well together. In addition, managers should consider the constraints and possibilities provided by technology, the work process, the existing organizational culture, and the organisation's strategic mission. The authors conclude restructuring by process can have positive effects, but only if the organisation has a collaborative culture.
Nice article on the results of study into reengineering at various US electronics manufacturers. This study showed some shocking results, whereby some foregone conclusions are proven wrong. There are some more up-to-date articles on this subject available, such as Michael Hammer ('How Process Enterprise Really Work', 1999). Recommended to people in management positions and thinking about an improvement project. The authors use simple business US-English.
My favorite in this volume is The Flow and Seed Sequence, a series seven poems written by the Zen Patriarchs beginning with Bodhidharma (d. 536) with poems added to the series nearly 2 centuries later. The translations do an excellent job of retaining the concrete imagery typical of Zen poetry e.g. from Liu Chang Ching "All along the trail of moss, / I follower your wooden shoeprints". We find inventive descriptions of concret images in Liu Fang-Ping "The Big Dipper slopes; / the Great Bear bends down". There are also unusual mentions of doubt from Wang An Shih "Often I doubt the Buddhist way, / that nothing truly exists".
Despite its many good attributes, this collection failed my ultimate test: rarely was I enticed to read and reread a poem. I would still recommend A Drifting Boat or Cold Mountain first. But to even be worthy of comparison to those volumes is strong praise.