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Marcus teaches us that conflict is not only always present and unavoidable but can be used as a catalyst for good change. He describes differences in types of negotiation, mediation, and arbitration. He is a proponent of interest-based negotiation which is an attempt to improve the lot of the whole by improving the parts. He advocates active listening.
As witness to his sincerity, he dedicates a chapter each to four of the healthcare stakeholders: policymakers, healthcare management, physicians, and nurses. Each of these chapters speaks loudest to its own stakeholder, at once representing them and persuading them to enter into negotiation.
Postitional bargaining is also explored. Marcus does not advocate being a sacrificial lamb.
This book serves as an excellent introduction to the topic of conflict resolution and negotiation. However, in order to engage into the fray, one would also need to continue to study and practice the principles presented.
Although Marcus seems preachy at times and overhopeful at others, he is at least starting to draw the diverse and strong healthcare industry into one place to sit and talk. Hooray for that.
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To the beginner it brings step-by-step examples and basic information of materials; to the advanced it brings inspiration and further goals. The richness and diversity of illustration examples, both student and professional, give it an especially unique and appealing quality.
It deserves to be on every artist's shelf, both those specifically interested in the field of science art, as well as those who want to further their basic knowledge of realist art skills.
Kathyrn D. Barker
The well-organized contents begin with traditional approaches and media, and end with an excellent chapter on computer applications. The numerous illustrations do not merely supplement the text, but act as lessons in themselves. Many of the best illustrators in the field are represented in the illustration credits.
My students and I are very grateful this resource is available to supplement the material presented in the classroom.
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This book is full of practical strategies, spiritual principles, and wisdom that can be applied to the situations we face in everyday life. There are "Principles to Remember" in each chapter, and Scripture verses to help us stay focused and moving in the right direction. It's a book I'll pick up and refer to often ....
I would recommend it very highly.
Dr. Marcus is the nation's leading expert in health care negotiations and conflict resolution, having helped numerous high-profile organizations overcome conflicts and reach mutually productive agreements. This book thoughtfully conveys this valuable expertise.