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Clearly written and detailed,Linked up a lot of pieces of Information I had.And put it in order
I have previously spent quite a bit of time studying Pat Braden's book on Weber Carburetors, which is a good book specific to Webers. However, Aird's book (to me) provides a much clearer explanation as to the principles involved. Aird is especially helpful in his passages about how and why the air correction jets and emulsion tubes work and how they interact with each other and the main circuit.
As a novice trying to understand and tune my Webers, I'd still buy both books, but I would rely primarily on Aird for comprehension of why the darn things work the way they do.
I feel like a nerd getting excited about a carburetion book, but hey, epiphanies are where you find them.
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My goals in reading this book were to find the best framework with which to apply to service delivery, and to integrate this framework into application delivery. Since these terms are ambiguous in the software industry here are my definitions: service delivery encompasses the maintenance, operation and support of applications after they have been released into production. Application delivery is the analysis, design, construction and testing of applications prior to release to production.
This book compared and contrasted each quality approach and provided some surprising facts. For example, until I carefully read this book I was under the impression that the SEI CMM was the most process-oriented approach. As it turns out ISO 9000 (specifically, ISO 9000-3, which addresses software and services) is more heavily oriented towards process. Another surprise was discovering that the SEI CMM places more emphasis on leadership than the Malcolm Baldridge approach. Each of these facts were easy to discover because the author did an excellent job of correlating criteria of each of the approaches and displaying results in graphs and charts.
Prior to reading the book I was confused and frustrated by the competing standards and frameworks. This was exacerbated by the fact that there is a large body of knowledge devoted to each and these bodies comprise thousands of pages of dry material. After reading this book I felt as though I had a grasp of the focus of each approach, and their relative strengths and weaknesses. More importantly, I was able to determine which of the three is best suited to service delivery and its integration with application delivery (the Baldridge approach appears to be the best choice).
I appreciated the author's efforts in clearly outlining the what's and why's behind each approach, and the succinct manner in which each was compared, contrasted and correlated. This is an extremely valuable book for individuals and companies trying to sort through the buzzwords and assumptions on quality frameworks to select one that is most appropriate for their goals and objectives. I strongly recommend this book for software engineering managers, including members of program management offices (PMOs) and software engineering process groups (SEPGs), as well as service delivery professionals (production services, tier 1 and 2 support, etc.).
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