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List price: $19.95 (that's 30% off!)
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Lawler evidently lives in the real world. He has got inside "Charlie Trotters restaurant" - one of the legends of good service way beyond Chicago. But this is not a "hymn of praise" sort of book, it's open about the problems, challenges and shortcomings as well.
His starting point is that good service is an accumulation of little things done right, and he goes right into what those little things are. Example: Chapter 5 Learning the Ropes shows how role play and feedback are far more effective than a service manual, how shadowing by a senior mentor actually works, how to use complaint and compliment letters in staff meetings. Chapter 6 has some great stuff on treating first time customers well and returning customers differently (because you know their preferences).
A unique feature of this book is the section on getting backroom staff to collaborate seamlessly with front of house people (page 128-141). The 12 point checklist on page 141 is a gem - applicable across the whole service industry.
A minor nitpick is that the quote from Dostoevsky appears twice, but aside from that, the book is excellent. I have never eaten in Trotters restaurant myself, but reading this book, I can practically taste the food and feel the atmosphere. I thoroughly recommend this book
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List price: $19.95 (that's 30% off!)
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Several of the contributing writers are quite famous: the lecturer/poet/teacher Maya Angelou, the playwright/screenwriter Craig Lucas ("Prelude To A Kiss," "Longtime Companion"), the novelist Allan Gurganus ("Oldest Living Confederate Widow Tells All"), the writer Andrew Solomon ("The Noonday Demon") et. al. Several of the dedicatees lived the lives of celebrities: the poet James Merrill, the film makers Derek Jarman and Howard Brookner, the writer Paul Monette. But it is not their fame which is celebrated in this book: it is their love and friendship and, most importantly, their art which is now lost to the world forever because of a disease, the deadly power of which, was and still is, underestimated. The styles of the stories are as diverse as the styles of the individual writers: some read like the poetry they are; some like straight-forward fiction and some like excruciatingly honest, almost farcical diary entries.
These are not simply sad stories; they are beautifully written, funny, charming, intelligent, very candid rememberances of lives past passed. Besides the stories, there are some photographs of the artists and their works, biographies of the writers and their subjects, a wonderful photograph by John Dugdale on the cover and an introduction by Edmund White
HIGHLY RECOMMENDED.
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The unexpected joyful aspect of spending time with this extraordinary book is discovering how much we didn't know about so many artists in every field - from poetry, to novels, to puppets, to architecture, to dance. Yes, the names ring distant bells, but when the artists are put into context with the time in which they were creating AND that they were creating knowing that their corporal time was limited, the effect is staggering. I do not find this book at all morose; if anything it is celebratory. And the method of presentation and quality of writing leaves the reader with one primary question: What if AIDS hadn't destroyed so many brilliant minds, so many unborn ideas? As a document on the effect of a devastating disease on the arts and as a resource book of what was happening in the forefront of culture in the 1980s and 1990s, this book will be the gold standard. Highly recommended reading - on so many levels.
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This book will break your heart and make you smile at the same time. It's truly a work of art.
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As intellectual as this delightful little exercise is, it nevertheless makes one year for a good stiff drink. I think I will have one. Heavy on the gin. Shaken not stirred. And straight up, of course. For, as Edmunds points out unequivocably, "a martini on the rocks is an abomination."
Read it, drink it, and enjoy.
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List price: $15.00 (that's 30% off!)
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List price: $19.95 (that's 30% off!)
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"Patriotic Gore" is not only great literature, it's truly one of the best books I've ever read. It deserves a place on any serious civil war historian's bookshelf.
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I found the introduction a little too ideological to my taste but otherwise the book is darned near perfect.
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List price: $2.95 (that's -67% off!)
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Every Catholic should know the "plain vanilla" Rosary but everyone must find the form of the Rosary (if any) which is most appropriate to their prayer life. This could be an excellent choice.
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In The Crack-Up Fitzgerald writes equally poignantly of the agony of the aftermath of such excess and unfulfilled desires and social insecurities. He was able to capture all of this so clearly because it was the life that he and Zelda aspired to and, from time to timem, lived. But they were always just on the outside, depending on the generosity of others both financially socially. He takes no prisoners.
It is no surprise that he is still being widely read. Don't miss Fitzgeral - it doesn't really matter which of his books you start with, you will find yourself moving through the collection.