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The best, however, is this book's point of view: Delivering VALUE to customers and stakeholders is the raison d'etre for the enterprise. If it doesn't do this well - compared to customer expectations and the competition - it won't survive. Moreover, delivering value is dynamic. The enterprise must constantly improve and its processes, products and services, to respond to the constantly changing needs of its customers. This book brilliantly applies this value-delivery critera throughout, putting techniques and frameworks such as JIT and TQM in proper perspective. Published in 1996, this book is becoming a bit dated in this age of the World Wide Web and virtual marketplaces. (A suggestion: revise and expand the book to cover e-Commerce, including business-to-consumer and business-to-business, to maintain, in my opinion, it solid 5-star rating.) Still, "Operations Management" does a good job anticipating new technologies and marketplaces, and the fact that the enterprise must constantly respond to these changes.
This book is a classic. It deserves to be read by every serious student - and every practicing manager - of operations.
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it well organized and thorough enough for most topics. The travel medicine sections were excellent as were the sections on
bacterial infections. The chapters on viral infection could
have been a bit more thorough but were for the most part adequate. The sections on parasitic diseases were very well
written and appropriate for board review. Overall, I recommend
this text for ID fellows and ID practicing physicians but not for physicians in other fields.
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David's second novel (Need) is equally recommendable, and I'm eagerly awaiting his third one. For the time being, Family Values is a magnificent read, especially for those who have been, are or aspire to become parents.
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I am now reading the second book and hope it is as good as the first one. Maybe it will be even better.
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