List price: $49.95 (that's 30% off!)
Used price: $34.72
Collectible price: $26.47
Buy one from zShops for: $30.00
Used price: $19.95
List price: $14.95 (that's 30% off!)
Buy one from zShops for: $9.82
Lee's the ideal guide for companies already convinced of the need for CRM, but who need highly practical step-by-step guidance. He dispenses with high-flying jargon and theoretical musings in favor of showing what CRM looks like on the ground. How should you structure team leadership, identify the market cycle for each customer group or map current data flows? What size conference room should you book for a certain team meeting, how much time should it take and how many flip charts and markers will you need?
Lee gives you the benefit of his vast experience in answering such questions, and others which you probably didn't even think to ask. His painstaking visual representations of old vs. new sales proposal cycles, proposal resolutions, customer service flows, etc. are definitive, to make them any simpler he'd have had to do them in crayon.
Battle scars are all over the book. On "Change Management" he says "There are two aspects of change management critical to the success of CRM implementations: Leadership and firefighting. The more you have of #1, the less you'll need of #2." Here's a man who's seen more unnecessary firefighting than he cares to remember. He's learned that the best way to impart the information that needs to be imparted is to use the old threefold approach: Tell 'em what you're gonna tell 'em, tell 'em, then tell 'em what you just told 'em. From setting a baseline to beta and launch he walks you step-by-step through what needs to happen when, a seeing-eye dog doesn't provide better guidance than this.
This is an implementation manual in the most literal sense of the term, a book to have open on the desk while you implement CRM.
...
Lee's distilled his earlier work here. The book completely updates his four-step method -- Developing Customer-Centric Strategies, Redesigning Workflow, Re-engineering Work Processes and Supporting With Technology -- and presents it between two covers for ease of use.
Lee's the ideal guide for companies already convinced of the need for CRM, but who need highly practical step-by-step guidance. He dispenses with high-flying jargon and theoretical musings in favor of showing what CRM looks like on the ground. How should you structure team leadership, identify the market cycle for each customer group or map current data flows? What size conference room should you book for a certain team meeting, how much time should it take and how many flip charts and markers will you need? Lee gives you the benefit of his vast experience in answering such questions which you probably didn't even think to ask. His painstaking visual representations of old vs. new sales proposal cycles, proposal resolutions, customer service flows, etc. are definitive, to make them any simpler he'd have had to do them in crayon.
Battle scars are all over the book. On "Change Management" he says "There are two aspects of change management critical to the success of CRM implementations: Leadership and firefighting. The more you have of #1, the less you'll need of #2." Here's a man who's seen more unnecessary firefighting than he cares to remember. He's learned that the best way to impart the information that needs to be imparted is to use the old threefold approach: Tell 'em what you're gonna tell 'em, tell 'em, then tell 'em what you just told 'em. From setting a baseline to beta and launch he walks you step-by-step through what needs to happen when; a seeing-eye dog doesn't provide better guidance than this.
This is an implementation manual in the most literal sense of the term, a book to have open on the desk while you implement CRM.
David Sims, owner of business freelance and copywriting house David Sims Writing writes regularly for CRMGuru.com and CRM magazine among other publications.
List price: $17.00 (that's 30% off!)
Used price: $7.00
Buy one from zShops for: $10.99
To those of us in the late twentieth century, the idea of petitioning to consider a prayer for action, the Constitutional sanctity of the act, and the relative abuse of the privilege by Congressmen both North and South seems the actions of an almost foreign government. The nearly maniacal desire of Congress to avoid any discussion of slavery in toto also seems incredible in light of government today. Using Congressional records to retell the story in the words of the participants, Miller weaves a fascinating tale as forces in the North try to ensure the rights of their petitioners, as well as deal with continued efforts to stop them dead in their tracks.
There are three major areas to the book: the opening of the slavery issues in Congress, with the presentation and fights by Southern radicals to keep any admittance of them from even appearing in Congress, the development and passage of the "gag rule," in which any attempt to place a petition in front of Congress regarding slavery was "gagged," and finally, the story of former President John Quincy Adams in these fights, and his efforts to support the rights of American constituents in these battles.
The story of Adams is the centerpiece of the book. In laying out the man who would not back down to both Southern and Northern Democratic interests, Miller brings back to life an American figure who is likely lost to many of our generation. Adams, already in his sixties as the slavery battles began, was an unlikely hero. Having served in nearly every capacity he could prior to agreeing to run for Congress after his presidential term, he brought a dogged determination to duty that is hardly recognizable in today's terms. Adams was not an abolitionist, but he was determined that the voices of his constituents, should they be of an abolition ideal, should be heard in the halls of Congress. To that end, he battled for a decade to make those voices heard.
Making use of Adams's massive personal diary, historical context, as well as the Congressional Globe coverage of the proceedings of Congress, Miller delivers the story of these battles in the words of those who were there. Thus, we can see the fanatical words of South Carolinian planter James Henry Hammond: "And I warn the abolitionists, ignorant, infatuated, barbarians that they are, that if chance shall throw any of them into our hands he may expect a felon's death," and Waddy Thompson, Jr.: "In my opinion nothing will satisfy the excited, the almost frenzied South, but an indignant rejection of these petitions [calling for the end of slavery in the District of Columbia]; such a rejection as will at the same time that it respects the right of petitioning, express the predetermination, the foregone conclusion of the House on the subject -- a rejection, sir, that will satisfy the South, and serve as an indignant rebuke to the fanatics of the North." And finally, we see and hear in our minds eye the torture of Adams as he struggles to balance his personal devotion to his country (he was a strong Unionist) with his obligations and duties to his office. Looking at war as a possibility between the two sides of the Union, he concludes in his diary: "It seems to me that its result [that of war] might be the extirpation of slavery from this whole continent; and, calamitous and desolating as this course of events in its progress must be, so glorious would be its final issue, that, as God shall judge me, I dare not say that it is not to be desired."
Much more than just a chronological narration of events, Miller weaves in background of the events and personalities in order to make his subject come alive. Arguing About Slavery is a book outside the mainstream of standard Civil War book fare, but a must if you have any desire to understand the people, events, and stories that led to the great conflict beginning in 1861.
List price: $20.00 (that's 30% off!)
Used price: $2.24
Collectible price: $26.47
Buy one from zShops for: $13.09
Linda begins with a snap-shot of family life in Ferriday, Louisiana - with Daddy coming in from a hard day's bootlegging to Jerry Lee playing boogie-woogie and Momma raising the roof with songs of Praise. It wasn't until later in life that Linda realised that not every family lived like the Lee Lewis's - even by Ferriday standards they were regarded as somewhat eccentric.
The Lewis family were always well represented at the Holiness Church in Ferriday, Louisiana - which Linda describes as a battleground between good and evil. People would confess all manner of sins and vow to fight the good fight, which some of them did - at least for an hour or so afterwards. The lessons learned in church were taken to heart - even though the bit about not sleeping together without getting married meant that Linda (like Jerry) had to tie the knot many times over to keep within the letter, if not the spirit of the law. Linda is quite specific as to why her marriages failed. For example one guy blew his brains out and another just lasted for one glorious 'sex-filled' weekend.
A good deal of the book is taken up with life on the road with Jerry Lee - during the lean years which followed the 'scandal' of the marriage to his 13 year old cousin. She went everywhere with him, backwards and forwards across America playing any club or bar that would have them, even the places where she says they frisked you for guns - and if you didn't have one they gave you one. It grieves Linda that in later years - Jerry Lee has been hi-jacked by the infamous Dr.Nick and sixth wife Kerrie. What should have been the crowning of a glorious career seems set to end in ruins - and that hurts.
But among the lighter moments - and there are plenty, it is revealed that Jerry Lee Lewis sleeps with a fully loaded sub-machine gun under his bed. But as to the circumstances in which he came to use it - well, it would be wrong to give the game away here. In any case Linda can tell it so much better. In life, as in the book - there's never a dull moment with 'The Devil, Me and Jerry Lee'.
Collectible price: $22.99
Buy one from zShops for: $29.97
In Ferry Woman, Gerald Grimmett tries to shed light on the role of John Lee, the man who bore the brunt of the blame for the historical massacre.
The author creates a fictional character (the Ferry woman) --one of Lee's wives. It is through her questioning eyes that the reader sees the events unfold. John Lee is hardly a pleasant character, the Mormons don't come off at all well. Even though Lee's role is toned to "participated" rather than "instigated", Lee is not exonerated in the least. We also get a very gritty glimpse of the less-attractive side of life in Utah during the early days of the Morman settlements, and it seems pretty accurate. Life was, as is the familiar quotation, nasty, brutal and sometimes short.
I didn't know about this historical event (I guess my history of that part of the West begins and ends with the Mormons being run out of Nauvoo and the Donner Party.) So I didn't particularly have an opinion about this massacre. As a historical novel, it is well written and interesting. If you are a reader seeking a romantic-style historical novel, this isn't it. If you like realistic historical novels, you might really enjoy this book.
THE FERRY WOMAN is such a tale; so far as I know, the only one. By seeing the incidents and events of those dark days through the eyes of a fictional storyteller, the conflicts and struggles and relationships become personal and emotional, hence more affective than a cold recounting of history. Throughout the book, Emeline (the ferry woman) wrestles with faith, loyalty, authority, loneliness, love, and hate in very human and understandable ways.
The story's end is, maybe, a mite tidy. And some Mormons will be offended by Grimmett's portrayal of Brigham Young, legendary builder of the West. It is well to remember, though, that in THE FERRY WOMAN we see this complex man solely through one set of eyes--Emeline's--and as her view is distorted by her experiences, it is both authentic and acceptable.
List price: $13.00 (that's 20% off!)
Used price: $0.69
Collectible price: $3.69
Buy one from zShops for: $1.74
Three characters dominate the narrative, which follows the life of the author from childhood through the ultimately redemptive acts of both father and son. Lee Martin interweaves his story with that of his mother, Beulah, and his father, Roy. The most poignant character is that of the mother, a woman who married very late in life and appeared to accept an existence of diminished possibiliites. Beulah emerges as an amazingly strong woman, whose faith and quiet optimism never flags in the midst of a household of anger and violence. Lee Martin describes her as "a woman of duty and endurance, selfless and without need, at least none she was willing to place before the obligation she felt toward her family." Earlier in her life, she battled against her father's alcoholism; her adult life would witness her constant attempts to broken a sense of peace between her enraged husband and alienated and terrified son. The author is acutely aware of her emotional exhaustion and the gnawing toll an abusive home exacted on her physical and spiritual life. Ultimately, if anyone triumphs in this memoir, it is she. Her quiet optimism, faith in the future and belief in the power of forgiveness transcend the violence, anger and mistrust which were the hallmarks of their home.
If Beulah symbolizes faith and redemption, Roy represents blasted hopes and unfettered violence. The author's evocative description of how his father lost his hands in a farming accident foreshadows the rage and sense of impotence that will become life's companions to his father. Roy regularly whips his son, and for those of us who have felt the anger of a father as expressed through whippings, Lee's understated pain permeates this novel. Yet, Roy is presented as a whole being. Lee knows his father is a "sensualist," whose passions for life were stripped from him by the accident. We can see Roy's jaws kneading in anger; we feel his hooks clamp into us when he grabbed his son by the throat; we know how he can use powerful words to sublimate the frustrations boiling underneath.
Yet, the son, Lee Martin, must be the focus of this memoir. We see him as a little boy, yearning for the caress and embrace of his father. Instead, "although he never really maimed me, he often left red marks on my skin, marks that faded more quickly than the heartache that filled me on those occasions." Lee senses that his family was skewed and recognized that difference in the other dysfunctional families he encountered in his childhood. He grows up with a sense of shame, both of his family and of his own apparent evil, for mustn't he by defintion deserve the abuse his father so unsparingly gives him. His family's move away from his rural origins brings only temporary relief to his family; Lee is an outcast, an outsider -- both in his new environment and in his own family. By his adolescence, Lee dallies with delinquency, involving himself in theft and arson. His eventual embracing of his mother's religious convictions provides the lever by which he may offset his own sense of existential anguish and family displacement.
Not only does the author carry the narrative with conviction and purpose, Lee Martin is an amazing writer. Each page is exquisitely crafted. His description of his childhood farm/home is Whitmanesque. As you read this novel, you will constantly comment at how hard this author has worked for you. Redolent with pain and anguish, "From Our House" instructs us in the manner of living.
Martin uses a strong grace to tell us of the accident that takes his father's hands on the farm. "I'm free to imagine that day anyway I'd like: a brilliant sun glinting off the picker, the dry leaves of the cornstalks scraping together in the wind; or perhaps it was overcast, the sky dark with the threat of rain, and perhaps the wind was cold on my father's face." It happens when Martin is a baby, this event that will shake his family so powerfully, releasing his father's terrible anger and shame, and his own struggle to understand, gain approval and finally forgive. Later in the book he imagines being present at the accident, older in this dream, and able to warn his father to turn off the tractor before manipulating the picker. He dreams of the power to prevent the accident that leaves the elder Martin with steel hooks to drive his car, hold a cup of coffee or touch his wife and son. Remarkably, at the conclusion, we're not sure Martin would want to change the past, or that we would have him do so.
"From Our House" hangs in the heart and mind's eye, this image of what we can be, drawn with the sharp lines of what we are. I read the book a second time because it is good news and true, true because it never cowers at our inhumanity.
Martin's father and he share a rare moment of understanding on the morning of his grandmother's funeral. Coaxing his reluctant boy into preparing for the morning, his father lays beside him on the bed. "Such a strange day," he says. "You'd hardly think it was meant for you." The same can be said of this book, a stunning and beautiful declaration of everything we are.
List price: $18.95 (that's 30% off!)
Used price: $11.95
Buy one from zShops for: $12.46
Instead it focuses on memory problems as a normal part of aging, medications and diet. Through out the book it mentions Alzheimers and similar concerns and repeatedly speaks about not being concerned about particular memory lapses as you grow older.
It does have thorough coverage of memory myths and how some of these myths create or contribute memory problems as well as the best coverage of diet, medicine, supplements and similar factors of any of the memory books that I have read.
This is a workbook with many excercises to prove their points as well as show how various techniques work and how storing and retrieving memories works in the mind.
If I were asked who I would recommend this book to then it would have to be people in one of two groups. First would be anyone who is aging and thinks that they are having memory lapses more often and are concerned about them. Second would be those who want to know what drugs, nutritional supplements and dietary factors may increase or harm their mental capacities.
Right from the start the exercises give you power to enhance your memory by teaching techniques to pay attention, to associate and to accept your own abilities.
For anyone who has a tendancy to forget, you can learn your strengths, boost your weaknesses and even smile at them. If you fear Aging, Alzheimers, Dimentia or Senility - there is an explanation that is understandable. Medication, Depression and other factors that can alter one's memory are also described.
I would recommend this book to anyone who suffers from or knows someone else who has concerns regarding his or her memory.