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First, you'll learn CRM is not just software and is not just about technology. Beyond this however are clear step by step guidelines for instituting change and implementing a CRM culture as well as application.
Part II's 'Blueprint for CRM Success' and Part IV's 'Customer-centric Strategies' alone are worth the price of admission!
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After an initial flirtation with New York City, Smith retreated to the solitude of the Adirondacks. These mountains formed a somber monumental backdrop to the brooding nature of the artist. The sculptures were the landscape of his imagination, his spiritual domain, and his homage to the majesty of being human. Additionally, Smith created drawings, paintings and collages that filled his home with the living presence of art.
This is a lavish book that clearly reflects the artist's magnificent obsessions.
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David Thompson is not interested in charting this decline. His book is a straightforward account of the film's genesis, context, production and impact. The film arose from Bertolucci's sessions with a psychanalyist, which probably accounts not only for the film's visual motifs, but the confessional monologues that litter it. Bertolucci saw in 'Last Tango' a fusion - of American and European cinema; of formal mise-en-scene with verite and imporvisation, and Thompson sensitively draws out the film's tensions and contradictions. He discusses the film's visual influences (in particular, the paintings of Francis Bacon and the French films of the 1930s), and the contributions of significant crew members to the film's texture. His charting the story's development from Bertolucci's initial idea through financial considerations and crucial script changes and omissions to cuts made after the final premiere and the final release, not only shows us the adaptability and openness of Bertolucci's aesthetic, but also alerts us to the shifting nature of the film's meanings. His synopsis of the film itself, and analysis of key scenes, figures, techniques and the interaction of the two plots, is enlightening.
The book concludes with essays on the three lead actors, Marlon Brando, Maria Schneider and Jean-Pierre Leaud. Those on Brando and Leaud in particular show how Bertolucci conflated the actors' iconic image (Hollywood; French New Wave), and their real-life histories with their roles, making the film both more intellectually detached and emotionally engaging. His chapter on Brando, on the personal traumas that fed into his characterisation, goes some way to illuminating the devastating power of his performance.
Nevertheless, Thompson assumes that the reader knows 'Last Tango' is a classic, and so doesn't feel the need to defend it - his eliding the film's alleged misognyny is particularly troubling. Bertolucci says that he undertook psychoanalysis for artistic reasons as a way of stimulating and provoking himself and his actors in the search for those 'secret places' of the mind. It reminds me of the story about Dali who showed Freud a painting he thought revealed his unconscious: 'No, Salvador, that's a painting of what you consciously think is your unconscious'. Doesn't the same problem bedevil 'Last Tango'?
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