





The first part of the book provides a short historical perspective on the securities markets from the beginning until the present time (Sixth Market refers to self-directed traders who trade electronically). The book also contains a 14 page glossary and a list of recommended reading, selecting a broker, and getting the right computer and trading setup.
More than half the book is devoted to the Six Steps necessary to prepare for trading. It is a comprehensive approach that includes:
1. Building Self-awareness ( goals, trading style, success factors, and discipline) 2. Learning Market Fundamentals (markets, orders, Level II, short sales, trading rules, selecting broker) 3. Understanding Charts (market psychology, candlesticks, support and resistance, moving averages) 4. Trading From Reliable Chart Setups (High probability patterns, trading plan, gaps, exits) 5. Mastering Your Trading Plan (risk and reward, money management, discipline) 6. I Don't Have the Willpower to be Disciplined (self-directed study)
Theey to trading is a solid education, discipline, and a trading plan. That is what this book covers, and that is why is great for beginners. There is no fluff in this book or war stories just the facts. I highly recommend this book to those just starting out in trading.









Basic principles are covered in the first module, followed by modules on quality tools (module 2 covers problem solving tools, and module 3 covers quality improvement tools from the larger body of TQM tools and techniques).
The foundation of SPC is laid in module 4, which introduces variation, histograms and checklists. This material prepares you for module 5 (variables control charts) and 6 (attributes control charts). The service specific part of this book emerges in module 7 (sampling plans) and 8 (systems capability). All examples in these two modules use examples that are common to services industries, which adds realism and practicality to the material for the intended audience. Module 9 ties together the preceding modules by giving a framework for problem solving. Also included are answers to practice problems from the various modules, and an appendix of factors and formulas that make this book valuable long after it has served its purpose as a training tool.
If you're new to SPC or think it is beyond your ability to grasp this book will give you a solid foundation in the basics. After reading this book and working through the practice problems you will understand how to use the highly effective problem solving and quality improvement tools, and will be able to develop and apply common control charts to measure variation and process capability. After you've mastered the skills this book provides you may want to read "Design and Management of Service Processes" by Rohit Ramaswamy, which goes much deeper into service processes, process improvement and SPC.






Harriet Klausner




List price: $19.95 (that's 28% off!)


~In a small Southern town called Innocence in the middle of the swamps of Mississippi, evil is lurking. A brutal and merciless killer is claiming the lives of the town's most beautiful women. People are scared for in their mist lurks a killer, a killer so vile and evil that the town is left second guessing each other's personalities. Is it their own next-door neighbor?
A world-famous concert violinist, Caroline Waverly is trying to find some peace and quiet in her hectic life when she decides to leave her secure life in Philadelphia and stroll into her grandmother's house in Innocence, Mississippi after she has died. Caroline doesn't expect to be caught up in a horrible manhunt for a serial killer! Or to be seduced by the town 'playboy' the infamous Tucker Longstreet!
Tucker is used to fast women and even faster cars, he has no time for dallying with 'good girls' until he nearly crashes his 'fast car' into the new neighbor down the road, a cute blonde by the name of Caroline Waverly. He knew her grandmother since he was a boy and cannot believe his eyes! 'Caro,' as she was known in town as, had grown into a stunningly sexy blonde that seemed to take his breath away until she opened her mouth...she hated 'men like him.' 'Playboys,' 'Rakes', that sort of men. But Tucker wasn't to be daunted, he wanted her and he would do anything to get her. He would use his infamous Longstreet charm to woo her, except Tucker realized, it wasn't working on her...
Caroline has her hands full of this man when she is horribly broguth back to earth with the discovery of yet another body, this time on her land and in her lake. Tucker's latest girlfriend...was the roguish man she had started to find attractive the serial killer? Weird that all the women were ex-lovers of his...
I truly did not realize who the killer was and was honestly in shock at the realization! WOW! A definate twist on this neatly done story that kept you guessing and on edge! The small-town aspect was the thing that kept you wondering in anxiety of who the person was. When you think you figured the person out, you are proved wrong and then you have to start over and find yourself wondering who in the world it could be! Is it the person you LEAST expected??? Truly gripping and different! The romance was great and the chemistry was real. I love the way Ms. Roberts wrote the dialog as it would really have been between the townsfolk and the things they really do behind closed doors. I am in awe of her talent, she brought this story to life for me. A real clincher, read it on a cold and snowy night with a hot cup of chocolate...but keep a notepad for your suspects and make sure you haven't dismissed anyone before REALLY thinking about it.... :)
Tracy Talley~@

This story was anything but sleepy (like the town Innocence). When Caroline comes to town, she doesn't know that there is a seriel killet on the loose. The suspense and action was great keeping me turning the pages eagerly, and giving me a GREAT surprise at the end of the story.
The plot and sub-plots where nicely interwined so that story was more than about just Caro & Tucker. There relationship developed nicely with a nice sensitive touch to it. You got to know the other characters nicely, without owerpowering the main story.
I enjoyed the setting of this book as much as the story. This is the second book I have read from NR set in the south (Carolina Moon) and now have a wonderful visual picture of the area, despite not living in the US.
I am looking forward to reading more of your books Nora.

