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If you are not a Clevelander, this book gives great detail of what "carriage trade" retail was and what happened to it.
Good reading, lots of memories, good fun.
This is a very valuable reference resource in what has become a rather incoherent field - with a welter of definitions and perspectives. The Yearbook is a well balanced and well organised guide to navigation to available resources that also contains a very well chosen selection of articles to cover the various aspects of knowledge management.
Most of the articles are directed either to clarifying important concepts - for example Karl-Eric Sveiby's article on Tacit Knowledge - or to improving some aspect of practice - for example Charlotte Roberts on 'Can We Talk?', which is concerned with conversational skills. There is a wealth of useful frameworks and tools and some very useful summaries of key concepts such as the transformation that occurs between explicit and tacit knowledge. The emphasis is on human aspects of knowledge management rather than the technological end, but both receive good consideration.
In order to test the coverage, I worked through as many relevant themes as I could think of and checked whether I could find something useful on each theme. The only ones I did not find were the relatively new concern with physical design of space to enhance knowledge creation and transfer (an important part of knowledge infrastructure), and discussion of group meeting techniques for building shared understanding. That's a pretty good coverage score.
Part 5 Knowledge Management References contains:
reviews of significant articles, a listing of useful internet resources, with brief commentary on the content of each, a directory of KM organisations a directory of periodicals dealing with KM a glossary of terms associated with KM and a set of quotations (this last no doubt included for the benefit of speakers at the innumerable seminars and workshops on KM!)
But that isn't the only asset of the book, it also gives a very usefull overview of companies, websites, journales etc. that are involved in knowledge management. A good roadmap to start your search for knowledge on knowledge management. And for the ones that are writing a thesis the set of quotations on Knowledge Management are a precious gift.
The Five Parts: 1) the nature of knowlege (what is Knowledge Management) 2)Knowledge Based Strategies (practice of Knowledge Management) 3)Knowledge Management and Organisational Learning (the direction knowledge management is going to, interesting for researcher and companies) 4) Knowledge Management Techniques (the tools that assist knowledge management, could be more in my humble opinion but are sufficient) and 5)Knowledge Management References (very intersting map of directions in knowledge management, very helpful for a beginner in knowledge management and writers of academic reports and thesi.) The Five Parts lead you into Knowledge Management and give enough pointers if your needs aren't satisfied. Mine were.
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Coach Roger Williams and the Fabulous Five:
James Madison, Thomas Jefferson, Leo Pfeffer, Sam J.Ervin Jr., Thomas Szasz
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