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Besides, being such a good book, it is priced very well. The only books that are comparable in content cost at least three times as much.
A must have for everyone seriously interested in stage managing.
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Readers may use these as foundation point for implementing best practises in their own companies. Different companies have different situations.
These ideas motivate one to perform well, often to surge ahead of the competition. Gives you the adrenaline pump to come out with the best.
The importance of value-chain is emphasized by quoting examples of companies such as Lexus which managed continuity of service despite problems in plants of its suppliers.
Readers have to be cautioned that this book is not a panacea to customer-service problems.
Customer Service is not a mere toll-free number. A reader will realise this and much more by reading this book.
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The first few chapters of the book describe how Grumman developed the proposal that ultimately won the NASA contract to build the LM. The book then moves onto the development of conceptual ideas, the final design, the building, the testing and finally the flying of the LM to the lunar surface. The book concludes with a good summary of each Apollo mission, including the Apollo 13 mission, which used the LM as a lifeboat, and his thoughts about the Apollo program and the beginning of the Space Shuttle program.
I found the opening chapters of the book that were devoted to writing the winning NASA proposal and the subsequent contract negotiations and the development of the LM very interesting. This winning proposal was less than 100 pages!!!!!. Try that today. Through out these and other parts of the book, the author is not afraid to criticized his company, upper management and fellow co-workers and take the blame when he was wrong. While there are many technical details in each of these sections of the book, most of the chapters describe in great detail the project management of the LM.
For me, the most interesting part of this part was the human side of the development of the LM. He describes in detail how he and others felt about what they were doing, if they could really do it and the thrill of actually building the LM. For example, through out the first lunar landing, he always questioning himself, "Did we forget anything?" A feeling that I share ever time NASA launches a Shuttle.
When I finished this book, I had a great understanding of the human side of this massive engineering project, which was (or is) until now an untold story. This book clearly captures the excitement of everyone behind the scenes who worked on the Apollo project. If you have any interest in the space program, even today's projects, this book will give you understanding of those people who developed these wonderful machines.
The need for such an outlandish vehicle as the Apollo LEM was summoned into life by political need and pronouncement, as relayed by NASA fiat and planning. But we ultimately owe its existence to highly responsible and brilliant engineers like Thomas Kelly, who produced this gem of a spacecraft for lunar exploration - and all this in a time when simply orbiting the Earth was considered fantastic. The mission to "Get a man on the Moon and back again," served to deliver multiple messages. It demonstrated America's prowess to the world, and at home promised a stupendous scientific boon of observations and artifacts which would enable the scrutiny of the creation of our worldly environs, but most importantly, it sent a reverberating message to the world: "We, the Human Race, as a force, can achieve our loftiest dreams, and all it takes is will and imagination!" The "will" part is the theme of this book. (Our imaginations are always there.) It's the "will" stuff that's the hardest stuff. We speak here of money, and more especially, of people. I think that this book teaches the engineer that, really, all it really takes is will and teamwork.
Thomas Kelly writes from authority as an engineer and from his hard learned experiences as an aerospace player operating in a politically charged environment from his home base: Long Island's Grumman Aerospace Corporation of the 1960's. Kelly is nothing but loyal to Grumman. He tells of Grumman's proud (maybe too proud) naval engineering heritage, a reputation once coined by a Navy Admiral in WWII, who, after noting that Grumman planes were still able to fly after being shot full of holes, stated that Grumman's name on an airplane is like "sterling on silver." In this book, Kelly shows how the Grumman heritage of delivering excellence in an environment of austerity both helped and hurt him in developing the LEM.
Kelly tells many stories in the course of this book, all in the dry, sparing, and factual way of an engineer. His crisp, matter-of-fact style may well put the more emotional reader off, but for me, after hearing the facts (which do some time take time to tell) the emotional underpinnings inherent in his tale are felt, and are limited only by one's own imagination. This is not a book with a dramatic sound tract, but the drama yet rests inside its covers in the accurate retelling. It is a technical account, and fortunately, it is not gored by too much detail. (The acronym glossary is very useful and also, many insights are relegated to footnotes, which I summarily devoured.) Some of the LEM stories Kelly tells are these: the BIG proposal process; dealing with contractors and subcontractors; getting onto schedule despite bewildering requirements (for the Space game - weight and reliability are the demons); listening to his ultimate clients and colleagues, the astronauts; dealing with family separation and lost family time; garnering internal corporate teamwork; learning hard from both demotion and promotion; balancing rapid progress against risk. I wonder how many of our current boom of the imaginative Silicon Valley hot shots, even with their eyes wide open, as were Kelly's, would be able to bear up so well under the pressure. I wonder how they would fare if they had the same ultimate requirements: that the product's failure would not only mean the loss into oblivion of his friends, the astronauts, but also if they felt as deeply as did Kelly and his compatriots, that failure would damage forever the America's self image. The NASA term for this is: "Failure is not an option," which means so much when lives are in your hands.
To be fair, if you are a person who has never dealt with NASA, nor with the aerospace industry, nor with big contracts under government scrutiny, then the first two-thirds of Kelly's account may be a long and hard (but supremely honest) read. But in the last third of this book, when "Flying" becomes the theme, you get the rare opportunity to see a man's dreams realized in an experience which forever changes our world. While Kelly well knows what he accomplished: he fathered a craft to voyage to a new world, he is ever humble and awed by the privilege to contribute to this effort. At the close, he calmly recites, in wondrous appreciation, the unparallel scientific accomplishments of the Apollo manned exploration of the Moon.
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Chapters include thoughts on praying, as well as reflections on a spiritual marriage, on amazing people he met in Germany during a visit in 1938, on "running away into God," on "holy obedience" and so much more, all stuffed into this little book. The only down-side I can find is that it leaves you longing for more, and so wanting to read more of his works (Testament of Devotion is highly recommended.)
In Special Concerns (to be found in the aforementioned book) Kelly writes "We have tried to discover the grounds of social responsibility and social sensitivity of Friends. It is not in mere humanitariansm. It is not in mreer pity. It is not in anything earthly. The social concern of Friends is grounded in an experience -- an experience of the Love of God and of the impulse to saviorhood inheart in the fresh quickenings of that life. Social concern is the dynamic Life of God at work in the world, made special and emphatic and unique, particularized in each individual or group who is sensitive and tender in the leading-strings of love. A concern is God-initiated, often surprising, always holy, for the Life of God is breaking through into the world. Its execution is in peace and power and astounding faith and joy, for in unhurried serenity the Eternal is at work in the midst of time, triumphantly bringing things up unto Himself."
Kelly repeatedly states that there is that of God in everyone (a basic to Quaker beliefs, and strongly states that what believers need is not so much the Bible as the Living Word - all of which softens some of what this liberal Friend finds a bit close to conservative Quakerism.
All that aside, this is a lovely book. This pocket-sized book also includes a small autobiograph of Kelly, who was born near Chillicothe, Ohio in 1893 and died in 1947 just as he'd begun to compile a short book that would contain some of his speeches and lectures.
Here is that book -- if you are interested in Quakerism, especially fairly recent writings, this is a good choice as a place to begin.