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I enjoy the problem-centered exposition, but at times, I wish I had a little more direction. The emphasis on INTUITIVELY understanding what is going on in these different spaces, and on working with physical models (the hyperbolic models are cool), is a refreshing change from an algebraic/matrix approach. This book is all about DOING geometry, and formulating convincing arguements to your "Why?" questions.

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If you are in the CSR industry, you must read this book and be able to tackle Henderson's hard-headed critique.

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Read about those topics, that are hot or ever-greens for the usability-interested.
Maybe you don't know all of those names in the title, but you will surely see why THEY've been chosen for the interviews.
The topics are presented the way they were raised with the interviewed persons - as dialogues, interviews.
This is a great way of approaching and exploring the thoughts and concepts that go across the entire field of software and internet development, and not through just one or two writers.
It's a lot of food for thought.

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