This is the first book I've read on the topic of customer experience and loyalty that truly inspired ME! This is a lively and engaging book with a great point of view. It's written from the customer's perspective- a very interesting and refreshing twist on an important topic.

But why aren't companies doing a better job of providing the exceptional experiences the author talks about in her book? It was certainly an eye opener for me! Glad I found it when I did.

A great book with good, solid information. The author really knows her stuff and the anecdotes throughout the book were truly inspiring. More companies should heed the Ten Demandments!

As my company begins 2003, #1 on the radar is our customer experience. So I was delighted with The Ten Demandments and have already begun thinking about how to incorporate several of the "demandments" into our own strategy. Easy to read, fast paced and insightful! Highly recommend.

My 8 month old son was diagnosed with CP at 4 months (though we knew there were issues from the beginning due to birth injury). I started reading this book a month ago and am so happy I found it listed as a resource in the book "Children with Cerebral Palsy". The emotions the author feels and shares are so similar and validating that it could not help but to reassure me and to help me not feel so alone. I have wanted to try alternative therapies from the beginning and had only been exposed to cranio sacral therapies. This book is invaluable in that she has already done so much of the research and shares her experiences that it cuts my time down in half and gives me starting points to begin my own research. So many of the things that she shares I had not heard of, but knew in my heart had to exist - she put a name to them. Her ongoing changing feelings and Seth's changes give me an indicator of things to come and things to watch out for, hopefully side-stepping some of the problems she experienced during her journey. I am so grateful for this book!!

A great writer and parent who paved the way for many with this moving book. An extraordinary resource for parents seeking help children with special needs and for adults who have special needs who also want to live full lives.

A great writer and parent who paved the way for many with this moving book. An extraordinary resource for parents seeking help children with special needs and for adults who have special needs who also want to live full lives.

I have read Michelle Kwan's 'The Winning Attitude'T'wice!
While I no longer belong to the age group that the writing's are aimed at, not for a long........time.I nevertheless was
impressed by the writings. I fail to understand why anyone who has read this book would consider it suitable only for children.One only has to keep up with the News to know of the problems that prevail in communities among all age groups to see how the principals laid out in this book,which I found to be both educational and inspirational,could prove valuable to anyone who takes the time study and follow the guidelines therein.I would suggest this book could be used in schools if not as part of the text certainly in civic classes!
With the author as an ''outstanding role model'' who lives by the
very same rules I could only imagine this book which is full of
''commonsense'' as having a positive influence on schoolgoers,
teachers and parents alike.

It is a bit annoying that amazon places it for age 9 - 12 and that reviewers say it's good for their children. (not good for themselves?) Though the book is full of 'childish' languages, the winning attitude here is full of youth and refreshing, unlike those written by professional psychiatrists - I'm not saying they are not good. I recommend this book to all who love Michelle.

Being a competitive skater myself, it's sometimes hard, especially on bad days, to keep perspective and to keep going. Michelle's book is GREAT! It really helps you to focus and get back on track -- and stay there! For anyone who works hard at anything they love to do, at age 5 or 105!

I grew up in the Maxwell street area during the 50's and worked there on Sundays for some of the street vendors. Some of the best memories of my life are from the area, the sounds, sights, and energy of the many diverse cultures of the area. This book is a photographic document of the area taken from the 1800's to today. Many of these photographs are probably rare and are presented in good reproduction quality. If you are familiar with the area they will transport you back and allow you to re-experience this wonderful place. This book is a bargain...

Spectacular real photographs depicting historical times in Chicago. Authors quite sensative and dedicated to preservation as revealed in their writings.

A wonderful reflection of days gone by and fond memories prevail in those that remember life during those days in Chicago.

"Chicago's Maxwell Street" is a crucial document offering a window into the vibrant and colorful world of Chicago's legendary Maxwell Street Market. For more than a century Maxwell Street introduced ethnic groups to urban America and to each other. Thousands crammed its cluttered streets to stroll amid pushcarts, tables, stages, and stalls piled high with life's necessities. Prices were negotiable and atmosphere dear. It survived over a century's worth of predictions of its imminent demise only to be razed in the 1990s by the city and the University of Illinois-Chicago to make room for athletic fields and condos. But it lives on in these images which capture its essence in beautiful detail.

The authors present a rich and varied collection of images, the culmination of intensive research. The book is obviously a necessity for Chicago history buffs, but will also be of great interest to those with an interest in immigrant and ethnic history, in urban life and the look and feel of cities, in urban policy and Chicago-style politics, blues fans, and fans of grassroots American culture. Friends of Maxwell Street will find much to jog their memories (my favorite images are of blues greats Frank Scott, Johnnie Mae Dunson, and the late, great Jimmie Lee Robinson), but will also make new discoveries. Those of us who were not lucky enough to experience Maxwell Street in all of it's vibrant, grungy glory will get a taste of a world now wiped off the face of the map. And those who have never heard of Maxwell Street will get a vivid introduction to a place of crucial importance in American history. This is a tremendously important, thoroughly researched, and wonderful book.

i have this book and letter art and i use them together to make magnets and bookmarks to sell. i even helped a friends mom write names on waterbottles for their basketball team!

I really liked this book because there's so many ideas
of how to write and design letters and paper. My favourite
chapter is Chapter 1 and 2. Chapter 1 is how to design
words, for example, for hot, use red to write the word hot
and draw fire around it. Chapter 2 teaches you how to write
Top Secret letters. There's codes, hidden messages, and
dots with letters. Other chapters are interesting too. This
book has six chapters in all. Chapter 3 is Paper Capers,
with all sorts of ways to write letters to friends. Chapter
4 is called Writing from the Road. When you are traveling,
this book teaches you interesting ways to write about your
trip to your friend or others. Chapter 5's title is Super
Stationery. You can make pretty paper and interesting
envelopes. The last chapter, Chapter 6, is called Signing
Off with Style. The author show you many ways to sign a
letter. But you'll have to read this book to see everything!

if you are one of those girls that when they're bored they like to draw, paint,invent envelopes, and find out the different kinds of I dots you can make, this book is for you. This book has an explosion of imagination and creativity I liked it vey much is HIGHLY recommended

This book is a wonderfully written book with many twists and turns in the story line. It definately is not what I'm used to reading. This is my second Laura Dehart Young book. I enjoyed them both. However, it's length left me feeling happy that I bought this book used. Pretty short. But worth what I paid for it. (Approx. half price)

Once again, Laura DeHart Young has written a superb, enjoyable novel! I especially loved the character names the wonderfully surprising ending. It's hard to find lesbian romance novels that are of this calibur. This author is someone that is quite talented. I hope she continues to write for many years to come!

This book was really entertaining. I liked the setting (in Nantucket)and the characters seemed very genuine. They were strong women and I liked that. The plot was well developed and you could get a sense of the characters and what they were all about. The book is a mystery romance adventure and there are all kinds of twists and turns if you like that kind of book. The ending surprised me a lot. The only complaint I have is that the story ended too soon. I wished the book had been longer.

Martha Morse is a lively lass, too lively to be laird's daughter. Her Mother, Grisie, and herself wait for Father to come, with a enchanting secret they can't wait to find out! Her relatives are moving to Fairlie, and Martha is bursting with excitement. Cousin Mary and Rachel, the youngest of the cousins, comes to stay with Martha and Nannie and Mollie and Cook and Father, while their home in Fairlie is remodeled. If you are a Martha fan or you liked Little House in the Highlands, you will most definitely like the second book in the Martha Years, The Far Side of the loch.

Martha can't wait for her Father to come home. When her Father comes home, he has a big surprise for her. This is a great book. Martha lives in Scotland. It is the second Martha book in the Little House series.

This is a great story of a young Scottish lass in the hills of Scotland who has many adventures while growing up. Some the Scottish brogue is hard to understand at times but if you work with it you get the hang of it. I love this book, along with all the other books about Laura Ingalls Wilder, her ancestors, and descendents. I never want the books to end! Great job Ms. Wiley!

This is an excellent guide book. I highly recommend this book to anyone in the field of massage therapy, or who may be thinking of getting into reflexology. Great illustrations, very easy to read and understand. Wonderful ideas and example stories to refer to and use in daily activities.

FEET FIRST is the ultimate book on reflexology, since Laura Norman is the ultimate reflexologist and she shares her techniques in this book. Reflexology is a philosophy which links every part of the body with a corresponding area on the foot, and soothes those body parts by a specialized method of foot massage. Everything one needs to know in order to master this ancient form of therapy is included in FEET FIRST. If one cannot get to Laura, using her method is the next best thing, because a Laura Norman reflexology session is like no one else's treatment. Afterwards, your toes will feel like singing!

It is an old edition but I find the visualization very unique.

Please ask the author if there would be updated revision?

Excellent summer reading. Action, disturbing reality-based activities of law enforcement while we sleep comfortably in our beds... Highly enjoyable reading.

Once you get through this book, and realize that this man has LIVED this experience, it makes you wonder just what the hell our government thinks it's doing. Also makes you grateful that people like him are still willing to stick their necks out despite the fact that these folks are routinely left hanging, so to speak. Not ONLY is this book a thriller, but it's a wake up call to those "patriots" who are still blind enough to believe that either the Democrats OR the Republicans have their best interests in mind.

Mike Levine has led a life of mythic proportions and this book is a glimpse into many real life events that he has experienced.

Adds a new dimension to the term conspiracy theory.

Check out his Radio show on Pacifica network.

As the parent of an ADHD child, I am always looking for books that explain this somewhat complicated disorder in a more positive framework to children. Clayton's Path does just that. It never even mentions the disorder directly, but instead introduces us to a mule, named Clayton, who desires to fit in but is too often driven by his curiosity into situations that cause trouble either for himself or others. I think many children can identify with Clayton. And they will be relieved to see Clayton finally find a home where he is accepted for who he is and even honored for his unique abilities. If your child is between the ages of 4 and 10, he or she should find this story with it's beautiful pictures quite captivating.

A good children's book is usually regarded as one that tells a story, holds the child's attention and often distracts the child from doing something else. A great children's book does all of that and teaches a valuable lesson as well. By this definition, Clayton's Path is a great children's book.

Clayton is a pack mule, very sturdy and very kind. But Clayton's eyes are weak so he can't see the trail very well. Indeed, Clayton is short-sighted in many ways; overly friendly and impulsive, always playing; and not concentrating on his tasks while annoying the other pack mules. And so, Clayton feels different, alone and separated from his friends.

In this meaningful parable, Clayton goes off on his own and meets an old man who cannot walk well, but can see well. And so they traveled together with the old man serving as the eyes, and Clayton serving as the legs. Clayton told his companion, "I am short-sighted and sometimes I do not know I have done something wrong until it is too late."

The old man teaches, "Mistakes are within all of us, but they can be lessened through guidance." Further, Clayton learns that there is a time and place for everything. But the biggest and best lesson of all is that we are all special in one way or another and we can all feel good even though we may be different from the pack.

Clayton's Path offers this wisdom in a heart-warming, colorful and loving fashion. Consider that there are only a few truly great children's books and Brett, Laura and Mona have given us one of them. Here is a must-read for the health and happiness of our children, one this reviewer wishes existed sixty years ago!

I liked this story and the pictures. Sometimes I do dumb things like Clayton and get in trouble. I'm glad Clayton found a friend to understand and help him.