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ago that when computers first appeared the goal of our programs was to
instruct our machines, but now the goal of our machines should be to execute
our programs. Similarly, the goal of IT systems should be to satisfy
well-defined business needs instead of -- as it often still happens --
directing businesses in their operational, tactical, or strategic work. When
IT provides opportunities as a business enabler, the business (including
social) and IT aspects of an organization are intertwined and thus have to
be
specified and reasoned about explicitly. In all cases, reasoning about IT
systems (which never exist in isolation) and their organizational contexts
should be done using concepts and terms understandable to all stakeholders,
from business decision makers to IT developers. This interesting book shows
various approaches of doing just that.
values of IT system designers and developers differ from those of their
various business and organizational customers. This has been recognized both
in academia and in industry, and the book's thirteen papers propose
interesting and promising ways of improving this unfortunate state of
affairs. In many cases, the authors of this thought-provoking book do not
deliver answers, but rather recognize and clearly formulate problems, thus
leading to an essential framework for solving these problems. Several papers
provide sincere and often eye-opening assessments of important IT usage
failures. And all authors show interesting and useful models that help to
determine how business and organizational issues -- including political ones
-- ought to be treated in an explicit, rigorous and proactive manner before,
during and after IT system design and development.
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Critics of the book may point to minor flaws such as allegations of ...covering by the authors. I do not find such flaws nearly as credible as the book. Both Graf and Schnabel were professionals who were cooperative and did more than they were asked. Yes, their small-town police departments was organized like (surprise!) a small-town police department. And, yes, their account is factual, direct and down-to-earth, not full of socialogical [stuff] like Bitter Harvest, the first major book on the incident.
Neither author is apt to get rich on the book as it tells neither side exactly what they want to hear. Accordingly, the only fans of the book are likely to be those interested in just the unvarnishied, unfiltered facts from two police officers who did the best job they could with the tools available and are probably the only ones who conducted themselves properly thoughout all the events leading up to this incident and the aftermath thereof.
In short, if you believe your government is always right and never lies, skip this book because it will shatter your dreams. Skip it also if you believe the tax protest fringe is always the unfortunate victims of a government conspiracy. However, if you believe the truth lies somewhere between, you owe it to yourself to get and read this book.
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