For organizations well into a TQM program, performance assessments provide the direction needed to evaluate the effectiveness of reengineering, quality, and other improvement strategies.

This book offers practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments presents a clear approach to assessing operations so organizations can redirect misguided efforts before it's too late.

Benefits:

Learn how performance assessments result in realistic and meaningful improvements Develop an appropriate mix of external, internal, and self-assessments to measure the success of your programs Create win-win results for your organization by using performance-based assessments Contents:

An Introduction to Performance-Based Assessments The Management System Features of Assessment Activities Getting Started Designing an Assessment Strategy Focusing on the Issues Presenting the Results Developing an Action Plan for Improvement Implementing the Plan