Now in a fully updated and revised fourth edition, Darlene Weingand's Administration Of The Small Public Library is an indispensable reference for the operation of small community libraries for villages, towns, and municipalities seeking to offer their patrons and communities a visible, well-funded library system that embraces emerging information technologies, enhances accountability through effective management techniques, and encourages community involvement while addressing local needs. This new edition will enable the library staff to adapt sample documents (including a long-range plan, job descriptions, organizational charts, budget worksheets, policies, and construction plans) to their facility. A necessary addition to any academic library science reference collection, Administration Of The Small Public Library is invaluable and very highly recommended in-service training text for library professionals in small to mid-sized community library systems.

Customer Service Excellence is a concise, yet thorough, guide for librarians interested in providing outstanding service focused on the patron as customer. A Professor of Library Management, Weigand begins with customer-centered business theories and applies them to libraries, focusing on the needs of the library customer and determining excellent library service. Such practical topics as improving communication, solving problems, resolving conflicts, empowering staff, and implementing teams are explored as management techniques that encourage libraries to have a more customer-centered organizational culture. Each chapter includes a library scenario and a "What Would You do?" feature to encourage thought and discussion; there is an excellent bibliography for further reading included. The book concludes with strategies for continuing success. This is an excellent resource for librarians wanting a quick overview of methods used in today's rapidly changing environment by successful, customer-centered businesses.