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"It is the purpose of this article to suggest what may be a more useful approach to the selection and development of administration." This approach focuses on what effective administrators do (the skills for carrying out their jobs) and not on what good executives are (traits and characteristics). "A skill implies an ability which can be developed, not necessarily inborn, and which is manifested in performance, not merely in potential." Katz argues that effective administration rests on three basic skills: (1) Technical skill, which involves specialized knowledge, analytical ability within that specialty, and facility in the use of the tools and techniques of the specific discipline.; (2) Human skill is the executive's ability to work effectively as a group member and to build cooperative effort within the team he leads. This has more recently become known as emotional intelligence or EQ (See Daniel Goleman's 'Emotional Intelligence', 1995).; and (3) Conceptual skill involves the ability to see the enterprise as a whole. The author discusses the relative importance of each of these skills on the different levels within organizations. On the basis of his findings, Katz also discusses the implications for action, for executive development, for executive placement, and executive selection. "It is undoubtedly true that certain people, naturally or innately, possed greater aptitude or ability in certain skills." But Katz's skills-based approach means that we should be able to improve our administrative effectiveness. He provides insights how to development all three skills.
This article is a true Harvard Business Review Classic. It is still very valid, even after all those years. Perhaps the language is now somewhat outdated, but Katz provides some great insights into the different requirements of effective leaders and managers. Great recommendation for people entering the management field, such as MBA-students, but also human resources departments. The authors uses simple US-English.
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The Key Stone to this book is the concept of the Ying, Yang, the polarized interaction,interrelationship(s) of both the Formal and the Informal Organizations within both Public and Private Economy Sector Organizations.
"The formal Goals of the Formal Organization are not necessarily those of the Informal Organization and vice a versa."
This landmark research work by Katz & Kahan, greatly enhances, sensitizes and helps the reader to conceptually organize, catalogue organizations and individuals by both types of organizational hierarchy and types of individuals' characterietics, so that we may more easily deal with both Formal and Informal Organizations and Individuals in a smoother, more rational, less emotional manner.
I teach an Executive Project Managment course in both the Public and Private sectors of the Economy. When teaching Project Management to the US Department of Defense, the US Navy, NAVSEA, I have always recommended the supplemental research use of The Social Psychology of Organizations by Daniel Kats, Robert Louis Kahn, as I do when teaching and consulting within the private sector of the economy.
Katz & Kahan's, The Social Psychology of Organizations, provides the reader with a rich, detailed, structured framework,indeed a structured compartmentalized baseline, against which we can compare multiple types of diversified organizations and multiple types of diversified individuals, as we meet them throughout the lifetime course our public and private lives.
Since a corporation is indeed a Formal Organization, and the corporation is a "Living Entity", then this work allows the reader to understand the diversified (sometimes disfunctional) personalities of the Formal Organization vs. the Informal Organization, corporate culture as they relate to us as the individual having to work and live wihtin their corporate contexts, paramaters and according to their unique set of corporate cultural rules and their respective formal and informal regulations.
From a Psychological perspective, The Social Psychology of Organizations by Katz & Kahan, both fore-warns and fore-arms individuals vis a vis their interactions and inter-relationships with, within large corporations, large social structures and one on one with individuals.
What a true treasure-trove of organizational knowledge, behavior, insights this organizational research really is. This is a timeless piece of organizational research work, as relevent today in 2002, as it was in 1968, 1973 and will be in 2013 and on.
Thank you for the opportunity to review thie fine piece of work.
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Richard Kurtz is a surgeon with a few hidden talents, like knowing how to take care of himself in a threatening situation. He has a practice in New York, enjoys the good living in a luxury apartment on the East Side, and has a girlfriend named Kathy, who is writing her dissertation making connections between t.s. elliott's Wasteland and J.R.R. Tolkien's Mordor. Kathy is intelligent, good-looking, and is somewhat of an intellectual snob.
Kurtz harbors regrets about a relationship has had with Sharon Lee. When she is murdered while taking a nap in a break room at the hospital, Kurtz's own sense of duty leads him into a semi-partnership with Detective Barent, especially after a robbery and more bodies begin showing up after they've chosen a schizophrenic suspect who is locked up on the psych ward:
"'We have a problem,' Barent said. He stopped, frowned down at his desk and swirled his cup of coffee with one hand. 'Harry and I are no longer as certain as we were that Bill Mose is the one who murdered Sharon Lee.' 'Really...' Kurtz sat up straight in his chair. 'That's a surprise.' Barent morosely nodded. 'Two nights after she was killed, Sharon Lee's apartment was robbed. All of her jewelry was stolen.'"
Robert Katz knows his way around a hospital. He also knows how to weave a complicated plot line with an excellent setting (New York); criminals and bodies popping out in all directions; and a doctor who is a hero and doesn't even know it. Kurtz can get himself out of a desperate predicament as ably as Indiana Jones, and his exploits are certainly as interesting. Katz leads the reader around by the nose, and who is the culprit is anyone's guess. Katz employees a dispassionate and clinical tone in describing all sorts of patient pathology, and pokes holes in the reader's notion of glamour in the medical profession. Surgical Risk doesn't disappoint.
Shelley Glodowski
Senior Reviewer