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Timmerman points out the essential requirement that today's executives and managers need to be very savvy about information technology as a business lever. The emphasis in the book on the need for a mind-set change for business leaders as it pertains to information and knowledge management as part of their managerial tool kit is well-placed.
This book offers a different and, in my view, a much needed new approach to the integration of knowledge as it pertains to the customer and to a company's people. Timmerman has successfully joined the hard stuff of information technology with the soft stuff of managing (or more critically, leading) people.
The chapter on avoiding the information highway pitfalls is a must read for business executives. Clear and straightforward, it is a non-technical guide well thought out.
WINNING THE INFORMATION GAME needs to be on the desk of any executive who wants to enhance his or her effectiveness in the next century. I see the book's message as: information technology needs to be in the hands of the managers, not the technologists.