The second edition of Consumer Panels provides hands-on knowledge about how to develop, operate, and manage panel data to marketers and survey researchers in the industries as well as academics in social science research areas such as marketing, sociology, and psychology. Real examples, illustrations, and applications articulated throughout the book will be of great help to the readers of this volume. This is a great reference to brand managers and analysts who are interested in doing basic to advanced research on customer relationship management (CRM) or scanner database to figure out the dynamic aspects of their customers. Also, this is a great handbook to academics in social science area who want to have basic and practical knowledge about panel data.

Consumer Panels is the definitive work on the topic. By integrating cutting-edge academic research with global best practices, Consumer Panels provides the data-driven tips on reducing reactivity and burnout, improving recruitment and retention, and cutting costs while increasing data quality. In addition the book provides research-based guidance on reducing biases in electronic panels and on anticipating future developments in panel research.

For expert market researchers, it provides new tips, ideas, and state-of-the-art innovations for leverating both online and offline panels. For brand managers, it provides clear guidance on how to better understand consumers with less cost, time, and effort. For academics, it provides advice on how to develop and use convenience panels to answer difficult questions about purchase trends and consumption patterns.

The cognitive psychology behind questionnaire and interview development. One of the best reviews of the theory of asking questions. Represents years of expertise. Very recommended.

The notion of looking inside the question answering process is very important for folks writing and administering questionnaire surveys. This text doesn't so much tell you how to do surveys and interviews, as it gets you thinking about how you are interacting with your respondents.

For example, Sudman, et al. will get you thinking about surveys and interviews as a conversation - the norms and expectations that respondents will have of you and how they will interpret your questioning. Similarly, you will read about the four stage process that respondents go through in interpreting your questions, bringing up from memory the information they need to answer your questions, how they 'calculate' their answers, and then how they translate their ideas into an answer format.

I would also recommend Tourangeau, et al. "The Pyschology of Survey Response".

This book has been an indispendible reference for professional survey researchers since it was written. Asking Questions provides questionnaire writers with extremely useful design guidance and checklists. Most importantly, the book is very easy to read and use. Sudman and Bradburn's status as leading survey methodologists adds to the book's credability.

The book is somewhat dated. It's authors were pioneers in the movement to examine the cognitive processes that respondents use to answer questions. Much has been learned since. Unfortunately, due to the recent death of Seymour Sudman, an update of this book is unlikely.

The longevity of this book is remarkable and extremely well earned. The guidance it provides is as useful today as it was in 1982.

I was looking for a book on improving survey questions that provided information on reducing bias in survey wording and structure. This book was a great help to me and exceeded my expectations. The book addresses pre-survey issues, specific question-type issues, and survey structure (ordering of questions) issues in a very organized format with plenty of clear examples. The only down-side to the book is that it was written back in '82. I'm wondering if there is a more current version of an equivalent book. I wasn't able to find one.

People tend to see asking questions as an intuitive, conversational means of communication. Wrong. As someone in the professional survey field (SuperSurvey.com), I see a lot of questions every day -- good and bad. Some questions are so poorly written that the responses actually reduce the quality of the survey results.

Sudman & Bradburn's book, although originally written for the pre-Internet age, helps people to learn the art and science of writing good questions. The most helpful part of the book is the collection of actual, concrete suggestions for how to word certain types (e.g. threatening/nonthreatening) of questions, mixed with examples of the themes in practice. In addition to designing and wording the actual questions, intelligent strategies for survey instrument design are included. These strategies are mostly pre-Internet, but can be adapted to the constraints and freedoms of Internet surveying.

(Surprisingly, though, even today polls and surveys constantly violate the principles in this book. Perhaps a good read alongside _Asking Questions_ would be _How to Lie With Statistics_).

_Asking Questions_ lets your surveys and questionnaires benefit from decades of social science and opinion research. Reading it once back in college probably isn't good enough: everyone who does surveys professionally should keep a copy at his desk.