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It was the Depression and the New Deal that brought Sloan's attitude into fairly direct conflict with the likes of Franklin Roosevelt, Secretary of Labor Frances Perkins, and labor leader John L. Lewis. Farber is clearly disappointed in the almost total lack of social consciousness exhibited by Sloan. Sloan could never understand why anyone would have a problem with the ways GM treated its production workers.
Farber has written a spare yet remarkably helpful book that is about both a man and a period in American history. Even though so little information exists about Sloan the man, Farber makes it evident that the tragedy of Sloan's life was that he never understood his own limitations. Like many rich people (he once shouted to Frances Perkins, "I am Alfred P. Sloan! I am worth seventy million dollars!"), Sloan believed himself entitled to have his way. He simply did not believe that he could be wrong. Not in anything. General Motors is still recovering from Sloan's hubris. Decades of shoddy products (Farber gives GM products more credit than I, a former owner of three Buicks each of which was worse than the last), foolish responses to criticism, failed attempts at reorganization, and similar episodes in the post-Sloan years have led GM to the point at which the new president, Bob Lutz, is more like Billy Durant. Historical irony prevails.