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In this context, throuhout the book Michael Lissack and Johan Roos discuss these 10 scenic vistas as follows:
1- Use simple guiding principles. They write, "where the old common sense was about dealing with local situations and trying to 'sort things out,' the next common sense is about adopting a global viewpoint, allowing interactions to happen, which in turn will drive coherent actions", and list traditional six bad rules that lead to failure:
(1). Treat business as if it were a war fought on a battlefield.
(2). View the corporation as a machine.
(3). Practice management as control.
(4). Treat your employee as children.
(5). To motivate, use fear.
(6). Remember, change is nothing but pain.(more detailed discussion see Chapter 2).
2- Respect mental models, yours and others'. They write, "the next common sense is about creating an organizational context for coherent actions. To create such a context yuo must help the necessary others, i.e. everyone you interact with, in the process of finding meaning and of creating a coherent point of view. Another label for this process is making sense" (more detailed discussion see Chapter 3).
3- Use landscape metaphors to describe both the environment and processes taking place within it. They write, "landscape images align with today's world - just look at the ascendancy of the landscape motif in numerous book titles, articles, conferences, and media events. Landscapes are part of the next common sense because they provide context we all can relate to. They work much more easily than jargon, and are better descriptors than the game and race metaphors of the old common sense" (more detailed discussion see Chapter 4).
4- Combine and recombine and avoid trying to impress yourself or others with holism. They write, "the beauty of pieces, of building blocks, is that they can be combined and recombined to create new things, new ideas, and new ways of relating and interacting. In a world where wholes are not simply the sum of their parts, it is critical to train ourselves to think about deconstructing and recombining. The philosophers may call this postmodernism-we call it the next common sense" (more detailed discussion see Chapter 5).
5- Recognize your multiple roles, don't hide from them. They write, "we question whether it was ever common sense to insist that the company always comes first, but clearly that has been a norm in big corporations for years. In the next common sense it is critical to allow people to be themselves. Only by acknowledging the many sides of each person can a company hope to obtain maximum benefits from that person over the long run. Most firms recognize this for their CEO - it is time they reconized it for the troops in the trenches" (more detailed discussion see Chapter 6).
6- Create canyons, not canals. They write, "canyons are not about the command-and-control culture of the old common sense - they are about the guiding values of the next common sense. Canyons are an analogy for the guiding viewpoints that managers of interactions need to be effective. Canals are the comparable analogy for the manager of entities who issued commands in an effort to manage outcomes" (more detailed discussion see Chapter 7).
7- Tell stories to allow others the benefit of shared experiences. They write, "stories are about context. The old common sense may have encouraged the use of bullets as a means of avoiding context. The next common sense is about telling stories that are open enough to allow listeners to draw relevant conclusions and authentic enough to convey their context in metaphors" (more detailed discussion see Chapter 8).
8- Send out scouting parties to probe the environment. They write, "the old common sense, which may have justified a closed mind, not-invented-here syndrome, just just does not work in a world of interactions. The next common sense asks what we can learn from the environment. Preparation is the key to attaining advantage" (more detailed discussion see Chapter 9).
9- Post and attend to road signs. They write, "using the next common sense is a matter of recognizing individual contributions and allowing others to leverage them, while combating the tendency of individuals to stake out territory and post 'no trespassing' signs. In a world of interactions, knowledge of opportunities is key to realizing them, and awareness of fences is an awareness of opportunities missed" (more detailed discussion see Chapter 10).
10- Fuel coherence with aligned words. They write, "it was never true that words had only one meaning, but many managers operating from the old common sense sure acted as if they did - the boss's meaning. Reflection on the next common sense reveals an essential truth: the words we use can help to enact the context for our actions. Words that are aligned with values and purpose can assist intended acts; words that are not aligned can act instead to obstruct. Word choice matters" (more detailed discussion see Chapter 11).
On the other hand, Chapter 12 is about creating coherence.As they write, "Chapters 2-11 have given you building blocks for both making sense of things and developing a coherent point of view. Now these building blocks need to be used to construct an action plan. This chapter is about using what you have learned. Five steps are key to realizing the next common sense in any organization".And they describe these steps as follows:
(1). Identify yourself and your goals.
(2). Use the right language.
(3). Create the right context.
(4). Turn people loose and then get out of the way.
(5). Use communication that works.
As argued by them, these five steps are not guarantee of success, but a tool for attaining the skill of a master.
Strongly recommended.
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If your desire is to one day be a CEO, president, divisional manager or you work on projects regularly, this is a great purchase and a great resource.
Reading is a little dry and in some parts seems like a textbook.
I found the text to be a bit academic and dry, and its' examples seem a bit outdated in many cases. However, case material related to strategic alliances can be found in the newspapers every day.....
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Other better books exist both on Intellectual Capital itself, and the management of intangibles more generally.
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This book aims to provide middle and senior mangers with a tool with which to cut through the Gordian knot of modern business complexity. And in theory at least Lissack and Roos succeed. Coherence, they say, is the key. They describe it as a "unified perspective" or the glue that holds the company together. The authors offer a five-point plan for achieving coherence and list 10 simple principles for management interested in applying the new common sense. And they are indeed very common sensical. The first is "Use simple guiding principles", another "Tell stories", a third "Send out scouting parties".
Lissack is an expert in complexity management who teaches business ethics at the Amsterdam School of Management while Roos is Professor of Strategy and General Management at the International Institute for Management Development in Switzerland. They are a pair of very heavy hitters indeed and this well-written and carefully constructed book reflects their depth of knowledge and intellectual rigour. It's a challenging and rewarding read for any one seriously interested in dealing effectively in a rapidly changing world.