I decided to use this book as a companion reader in a course in American history this year. This series of essays, which consist primarily of topics in social history, are an excellent complement to our very traditional textbook, which stresses political and diplomatic history. The authors of the essays are top names in the field, and the student response to the essays has been fantastic. I highly recommend this book as a teaching aide!

The Social Fabric presents a detailed array of readings insocial history for any United States History course. The readingsspecifically encourage two main revelations: U.S. History has many more interesting stories than the textbooks reveal and the historian's craft is much more complex than many students admit. The anthology is entirely engaging with details about daily life and customs. This book makes great general reading and should be required for all U.S. History courses.

This book was used as the text for a Construction Law case I took in law school. Overall I found the book to be very good. It was clear, concise, well written, and easy to understand. It also brought a pretty wide range of topics into the mix, and provided a fair amount of places to go for additional information (by way of case law). If I had to complain, and for the purposes of this review I will, I would make two comments: 1) There are areas where a little more depth would be nice. Frankly, I don't think the scope of this book really includes in-depth analysis on anything so this might be a non-issue for many folks. I just found that there were a few times (a very few) when I was looking for more information. 2. This book does a really nice job incorporating definitions for new terms into the text. However, there are a LOT of new terms and a glossary would have beeen a nice addition to the text.

An outstanding work -- easy to follow, yet powerful. It delivers in-depth coverage of current law on hot construction topics. As a General Contractor, I found the book very helpful. I strongly recommend it. The industry has become so litigious that you cannot afford to not know.

This is a book that many IT managers have to read, it's a quick meal though, no details but a balanced dose of good ideas and a window on Service delivery where IT data centers is no longer a "cost center". The only thing I did not like is to center the data center around SUN and Oracle or a brand in general, although it is clear the book reflects the authors experience in SUN/Oracle environment.
I advise anyone who has anything with today's data centers (no matter his or her technical level) to read this book.

The size of our IT organization has exploded over the past five years as we've deployed new systems and products. The focus was always on delivering projects on time.

Well, we've grown up and now have to support those products. Oh, what to do: we've been technology driven, not service driven.

Along comes "IT Services" to provide a blueprint of how to go about implementing a services organization. There's practical advice on determining what "customers" want, what IT can offer, and what to do about the gap. It gives good examples of how to determine service costs. The sample "Service Level Agreement" in Appendix B and discussions of SLAs in the text is probably worth the price of the book alone.

Minor nitpicks - Sometimes the authors could spend a little more time explaining figures and tables: I'm still trying to figure out what authors are trying to convey in the first two rows of Table 5-4 (p. 51).

Overall, I had a hard time putting down the book. The more I read, the more ideas I had. I won't loan out this book for a while - I want to keep it close at hand. My staff will have to get their own copies...

Finally a simple step by step guide on how to successfully implement a Customer focused operation center. This book is a straightforward "Non-Techie" path to achieving a results oriented service delivery team. It is a must read for anyone serious about containing cost at the same time satisfying their customer!