This book forms the text for a one week residential training course. The course was a life changing event for me, game me confidence in my abilities and changed my whole attitude to the workplace. Instead of trying to get around conflict in the workplace I now have the tools to tackle it head on. Learn about the skill to critique everything you do in a way that is non-threatening and based on fact and not emotion. Everyone in the workplace should read this book.

Most management texts try to deal with how you as an individual can influence how other people behave so that you come out on top. This book goes under the skin of different personality types to show what it is that motivates them in the way they behave. Instead of showing how to "use" people to get what you want, it shows how to get the best out of everyone, yourself included, to get what is best for the Company / family / business whatever you need to improve. Instead of results driven management being the be-all and end-all it is clear that results are only one side of the equation. To be a good manager you need to bring people along with you, not drive them in front of you. This book forms the text for a management training course that can only be said to be revolutionary. I have three university degrees and I would gladly trade the lot for what I learned in the one week course! Everyone who works for a living should read this book.