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This is a professional, mature approach to selling that is sadly rare in the profession.
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Paul Dilsaver, Hank Hurley, Tony Clark, Jim Harris, and many others. This is a collector's item that will grow in value.
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For those people who read or have seen the CI Review, you'll recognize that these chapters first appeared as articles in that venue. Some of the chapters are now several years old, stale, and the individuals, departments or companies involved have undergone major shifts in their approaches to CI and to the topics of these articles. I should note that this doesn't mean that the information is invalid, indeed, it is helpful more often than not. However, "proven" strategies are enduring... some of the ones highlighted here were "practiced" for sure, but "proven" may be a bit of a marketing stretch. I'd still recommend this book to those individuals new to the field, and those who haven't accessed this material before in its other forms.
I was also amazed by how forthright some of the contributors were, expecially the description of the organizational CI structures at firms such as P&G, Xerox and IBM. I don't know why they're sharing this, but these descriptions are worth the price of the book. Not that you'd want to copy them exactly, but it's vital to know how others organize their efforts in this regard.
And even the more "philosophical" contributions, include Robert Galvin's piece on CI at Motorola, were helpful.
No, it's not a really "how to" book, but it does reveal just how important CI now is to companies in the know, and why others should get onboard.
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