This book spends way too much time dealing with "Duplicating machines", silly little forms, etc.. The chapter titles are there, but there is nothing of substance IN the chapters. Get the tape out! The cover cracks when you open the book, and the book virtually falls apart at Chapter 8. Don't fret though, Chapter 3 "Working with Volunteers" has the only useful paragraphs in the book anyway. Of the total 78 pages, pages 61 through 74 fell out completely but I felt this made an overall improvement to the book. I don't understand why this "non-book" was written.