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However, it has been my experience in the medical device industry that many processes are non-normal and that the application of the normal theory in these cases can lead one astray. Others have found this to be the case in the automobile industry as well as in other industries.
Also some people treat these indices as though they are known constants when in practice we almost always use sample estimates of means and standard deviations in our calculation of the index. This means that the "index" is itself an estimate of the capability parameter.
These issues are recognized and emphasized by Kotz and Johnson in this wonderful little monograph. It was the first book to address many of these issues and to summarize what it known based on the scattered literature. They treat all the major indices and present normal theory and bootstrap alternatives among others. It is very authoritative and is an important reference for anyone dealing with these quality control issues.
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I used it for something important, there was a serious typo in a
formula, and much time was wasted.
On the positive side, it contains a wealth of useful information about a large number of continuous probability distribution functions. I use it all the time as a reference in my work. The book contains a extensive bibliography which has been useful time and time again when I need to look up things in the literature.
My first complaint is there are a number of mistakes. I realize this is a huge mass of information and mistakes are inevitable, but I found it quite unacceptable that the probability density function for the Normal distribution was incorrect. Equation 13.1 is missing a factor of sigma in the denominator. This one was quite obvious, but there have been several more subtle errors, which have caused me to waste a large amount of time searching my own work for mathematical errors, until I finally realized the source of the error was the book!
My second complaint is consistency (or lack thereof). The symbols and notation used for one distribution are not necessarily used in the same way for another distribution. This can be quite frustrating! Also, the organization from chapter to chapter (each chapter corresponds to one distribution or one distribution family) is not consistent. For example, for the Lognormal distribution, there is one section (called "Introduction") which gives the pdf of the distribution and a second section (called "Moments and Other Properties") where the moments of the distribution are listed. For the Weibull distribution, both the pdf and the moments are in one section (labeled "Definition"). This sounds like a minor point, until it comes time for you to look one of these things up!
In summary, I need this book to do my job. But I keep wishing there was another book that had the same information, but with better accuracy and organization.
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