The book contains very little practical information and spends more chapters selling the reader on the concept of process mapping than it does on the concept itself.

Mostly, I'm going to second another reviewer's comments on this book. This is a very introductory level text, with not much "meat" to it. I will go one further, though.

I agree that Mr. Hunt stays pretty basic most of the time, while in other parts he goes deeper without telling us (the reader) what exactly his terminology means beforehand. Somehow we make the transition from extremely basic mapping to filling out Process Mapping Forms in detail without much in between these two stages.

Another criticism I have for the book "Process Mapping" is the overuse of cut and paste. Okay, I understand that word processors make this whole cut & paste thing very easy, but when you find yourself reading the same sentences verbatim a page later; we have gone to far. This is not only in the product reviews, but in the text as well. I can only take so much of that.

On the plus side, this book gets to the point quickly. Secondly, it does talk about the advantages and disadvantages of using some software packages (e.g. Visio) for your process mapping initiative. Probably too many case studies for my liking, but they do show you have other companies have had successes with each package.

So, in summary, you could use excerpts from this book to explain the very basics of process mapping to a coworker or your boss, but I would not try to actually attempt the art of mapping out a process without picking up a better laid-out, more comprehensive book on the subject.

Easy language, nice examples, easy explanations, lots of references about other authors and books related