This book has given me a lot of new ideas in how to handle all kinds of conflict. I work in a corporate office and a lot of the authors ideas are easily applicable in every day office life. I found the book very easy to read, I finished it in a couple of days.

I was hoping that this book by Gillette and Garson would be an objective treatment of the subject matter, but it turns out to be a disorganized and self-serving treatment of the subject. The book serves to promote the author, his practitioners, and the company (Cook Inc.) that supports Gillette's hospital (Cook Children's). It's a running ad for the Cook catheters he promotes in the book. The authors are primarily his employees, and even his wife! For a more objective treatment on the subject, I recommend the book by B Deal from Northwestern University. Too bad about the Gillette book, I was so looking forward to a fair treatment of the subject.

Davis Holt, I work in the telemetry unit under Dr. Paul Gillette and from what I have seen he is the leading foremost authority on this subject and Pediatric Electrophysiology. Check this book out if you work in this field or need a good reference.