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The authors provide numerous cases in the back of the book and very good teaching notes in the instructor's manual to practice systemic thinking and to learn OB concepts. Unlike most texts, which begin at the individual level, the authors begin at the group level recognizing that most organizational behavior interactions take place in an organizational system. They then move to the individual level, two-person relationships, and conclude with leadership.
New teachers who are interested in using cases will find the instructor's manual supportive and nearly fail-safe. The well integrated design of the book and instructor's manual makes it easy to design your course. The IM appears to have actually been written by the book authors! There are logical places for lecture, classroom exercises, and case analysis. I highly recommend this book.
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Overall, the text is a great addition to a statistical library, and this reviewer recommends it, in spite of being a sub-par book for first year graduate students.
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The Chicago South Shore and South Bend Railroad has served the region for about ninety years, but in the 1920s the once floundering commuter train became a sudden success due to the advertising campaign commissioned by new owner Samuel Insull.
Intending to create a ridership for the line, the ad campaign showed sophisticated Chicagoans what wonderful scenery and activities waited for them a short ride east in Indiana. The lithographs reprinted on the pages of "Moonlight in Duneland" are wonderfully rendered in the style of such illustrators as Maxfield Parrish and the Prairie Deco artists of the day. Each poster illustrates one of the many activities in different seasons. One could see Notre Dame football in the fall; relax on the Lake Michigan beaches in the summer; or snow ski on the Dunes in winter. The pages are mainly full page reprints of the photos with just enough text in the front of the book for explanation.
This book is very well made and the prints are very well reproduced. I recommend it to anyone, but fans of Art Deco design and railroad enthusiasts will enjoy it.
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Anyway, my point is that there are numerous texts on negotiation skills, creating and relaying value, cross-cultural issues in negotiations and any number of personal and environmental factors involved in any given negotiation.
However, I believe the author does a very poor job in this book in providing [cost of book] worth of substance. Points that are made early on in the book are drudgingly rehashed over and over again, as if the author is trying to fill pages like I admittedly used to do with 7th grade class reports. Except that I used to paraphrase the Encyclopedia...which had some interesting points. This author has a knack for the obvious and fails to point out any valuable case studies. Most of the "grey-window box" cases presented, sparse as they may be, relate parochial stories of how a husband and wife "negotiated" the picking up of clothing on the floor by understanding the underlying wife's concern...not to trip on the pile of clothes. Again, a fairly weak example to use in business dealings. I mean, c'mon, the name of the book is "Negotiating Skills for Managers" I can understand an occasional side-bar on ways to apply these (skills?) to other aspects of your life, but the ratio of little stories to actual examples of business dealings or cross-cultural negotiations is about 100:0. The author NEVER cites a substanial business negotiating example.
One grey-box cites this scenario;
"More recently, my wife and I had dinner (without reservations) at a Japanese restaurant in our town. We patiently waited for a table. Once seated, the food came very slowly; obviously the kitchen was overburdened. Our waitress did not wait for us to ask; she brought us an extra carafe of hot sake on the house." (Page 160)
It's a nice story about a restaurant aware of their poor service and attempt to make up for it with some free sake. Good for that restaurant...that IS smart service. BUT, where was the negotiating? Another grey-box: "One of the tricks negotiators sometimes try to use is the good cop/bad routine in which one of your counterparts purposefully plays the tough guy while his teammate utilizes charm on you..." It continues, "Be careful not to accuse the other team of bad manners. Instead, say something like, 'I feel as if I am being good cop/bad copped in this negotiation and it is not bringing me any closer to agreement" What kind of negotiations are we referring to here? Used car sales? You MUST be joking. In all of my professional business dealings either domestic or abroad, I have never run into such juvenile tactics, except for one teenager selling used Ford cars. (if you stretch to call this a professional business dealing) To be fair, there are some real points in this book, albeit mostly common sense. (for example, keeping emotions in check when negotiating and approaching it from a win/win situation, not a war or competition to see who can come out ahead.) However, these points could be covered in a five-page document, double-spaced, minus the little grey-boxes, and turned in to the 7th-grade teacher, who would probably give it a 'B.' Please! If you REALLY still want to read this book, save your money and send me an email. I'll be happy to send you my copy for free!
... The organization of the book makes it easy to go back and forth to examine how concepts it presents relate to each other.
... The book's examples from real life give someone with real-world negotiating experience hooks' for relating their own war stories to a clearly-described philosophy and set of techniques.
... Unlike other negotiation books, this one has an index that makes it easy to review concepts after one's initial reading.
... Until I read the book, I had never understood the concept of BATNA; now this fundamental part of negotiation is much clearer to me.
... Perhaps the most valuable element Negotiating Skills for Managers presents is the Interest Map a preparation tool that has already saved me considerable time in complex negotiations.
While the book contains a lot of deep philosophical ideas, it is useful for someone whose negotiating experience is limited or whose confidence needs boosting. I recommend it highly.
From explaining the difference between positional and interest-based negotiations, to highlighting the benefits and detriments of human emotions in the negotiation process, to advising how to recognize and disarm "bullies" and other unreasonable colleagues, Negotiating Skills for Managers is a thorough book packed with information that is easy to comprehend and entertaining to read.
The book is chock full of antic dotes and experiences gleaned from the author's professional and personal life. This is the best part! Cohen shares situations as explained by his clients and students that helped me understand how and when to apply the clearly detailed tactics he outlines.
Courteous mannerisms, like: "don't hog the credit," "let others present their ideas first," and "best not to eat an onion sandwich before entering the negotiation room" lead into explanations of important negotiation tactics. Among the most significant insights offered in the book is that negotiating parties are not competitors but people who seek to reach an agreed upon solution to their shared problem that will be followed through to completion.
This theme of respecting others for their interests, opinions and professional and/or cultural difference runs throughout Negotiating Skills for Managers, helping readers stay focused on the importance of understanding others' needs and values before engraving their own into stone. "Listen to yourself and to others, searching all the time for seeds that can germinate into ideas that work," Cohen advises. Later in the book, he drives this point home in a more familiar way. "God gave us two ears and one mouth. Use them proportionately."
Within the first pages of Negotiating Skills for Managers I was challenged to seek self-awareness through thoughtful introspection before and during the negotiation process. I got the sense that Eastern philosophy has influenced Cohen's approach to business ethics and thus negotiation, as he urges readers to understand the emotions that drive their desires and think of their own interests in terms of the greater whole.
"Negotiation is not rocket science," Cohen concludes. Husbands and wives, parents and children, and CEOs and secretaries all negotiate with each other everyday, according to Cohen. The key is to remember tactics learned by reading this book in my daily life.