It's so rare to read a piece of nonfiction, particularly medical nonfiction, and be able to tell that the authors truly care. This is one of these books! Many thanks to the authors for putting it together so beautifully!

I really enjoyed this book. It is easy to read and provides a wealth of information about various ways to treat and cope with fibromyalgia. It is particularly nice to hear the stories and experiences of others who have this illness. This book is unlike any other out there and I want to thank the authors for writing it.

This is the book that I've been trying to find for years! The authors have done a wonderful job of interweaving the stories of patients with the helpful advise from practitioners of all kinds. It is great to have the full range of treatments from both conventional medicine as well as alternative & complementary medicine. The stories from the patients are so validating to hear. It helps to know that I am not alone in my daily job of managing this illness. The resource guide and bibliography are invaluable. Thank you SO much for writing this book!

From the introduction through the appendices, this book details timely and essential principals of leadership. It is an impressive publication that can be used as a tool for anyone in a leadership capacity. Transformation in the way we approach leadership is long-overdue, both in the corporate and the non-profit. This book lays it on the line and lights the way. Excellent.

This book cuts through the theory and rhetoric that cloud discussions on good management of people. It gets to the real issues and the approaches that the managers in this book used to face them. The book brings out the realities of being a manager and the overwhelming challenges that must be overcome. All of this tied together with a simple structure for good management philosophy.

Rosen extends an invitation to the reader/leader to examine what healthy leadership looks like. This author invited us, in his earlier book, to examine and understand what healthy organizations look like. With healthy organizations as the foundation, healthy leadership as the building blocks, healthy people who are willing to be introspective and self-transforming are the DNA for transformation of leadership and organizations. An insightful approach, given that most books about "real change" (which seldom happens) focus externally, rather than internally. Real Change, according to Rosen, incorporates eight principles of the hard work of leading vs. mere posturing: vision, participation, learning, diversity, creativity, integrity, and community --- using wisdom as the implementation tool. Think this is impossible to do? There are rich examples of living/working people in existing organizations doing authentic inside-out transformation. A wonder-full challenge to the image managers who skim the surface and miss opportunities to be the butterfly wings that fan the potential wellness of organization health and evolution toward higher, more satisfying levels of functioning, both individually and collectively

The authors take a detailed look at the Kirland, Nauvoo and Salt Lake City temples and discuss the architecture of each building and the symbolism of various designs in each of the temples. The book is well organized and easy to read. There are good illustrations to help the reader visualize what the authors are discussing. The book has good footnotes and a bibliography for further study. A great plus for the book is that it avoids wierd interpretations of various things like the Saturn stones that were supposed to be put on the Salt Lake Temple but weren't.

I have found this book to be very interesting/intriquing. It has pictures of symbols found on the early Mormon temples and explains what their meanings are.

A wonderful book with ample examples and food for thought for new and ongoing managers. This text was initially referred to me by a business school professor and I've since passed it on to freinds and managers alike.

Summary:

We live in a customer economy. Customers control the way of doing business. It is necessary for the company to put customer¡¦s need at the core. This book provides many practical tactics to turn what customer needs into actions.

Structurally, this book can be divided into three aspects: customer, employees and physical environment. And in each aspect, author will introduce some interesting tactics. For customer aspect, Carl suggests that company should ask customer their preference instead of just assuming what customer like. For employees aspect, Carl realizes that ¡§if you want your employees to be polite to your customer, you have to be polite to your employees¡¨. For physical environment aspect, Carl thinks that ¡§every impression is important¡¨, therefore all physical environment even a restroom should be treated well.

Comment:

Advantages:

Although minor, still need to care

For a student, this book really gives us many practical way of doing business as well as the proper manner when dealing with customers.
One of the insight that this book bring to me is ¡§although minor, still need to care¡¨. Customer will not very appreciate if company does all thing right, since customer think it is company¡¦s responsibility to do so. Also, customer will dissatisfy if company does not do well in a minor aspect such as toilet because customer will afraid how a company treat customer good if they cannot treat toilet well. Overall speaking, this book can give reader understand this concept.

Linkage between customer, employees and physical environment

After reading the whole book, I understand more about the relationship of customer, employees and physical environment. Employees and physical environment are two vital elements which are influence customers directly. Therefore, if company want to retain and satisfy customers, it is critical for them to put effort the aspects of employees and physical environment.

Disadvantage:

Some ideas may not be applied in other industries

Since the author run the business of car dealers, the content inevitable focus on car dealer. This may reduce the attractiveness of this book since some of the tactics cannot apply to other industry.

None of the ideas in this book are ground breaking, but the author does a great job of explaining how they translate into loyal customers for your business. There is no abstract psychological babbling lots of similar books have. The author clearly shows the reader what his points are, then uses case studies from both his business and others to reinforce the concepts.

Every business owner should have this book, and I'd recommend buying copies for all the employees as well. It will pay off in the long run.

Sewell Cadillac is a world class organization visited annually by Japanese Businesses to evaluate his style of management. This is the most readable book on business since the One Minute Manager. Pracital business experiences which can be applied to any business not just a car dealership. Example: 'Threat a customer as you would your best friend Don't charge for the small stuff.' I bought 34 copies for all my managers. You'll pick it up read it in a few hours and then read it again.

The Corporate Coach is a good book for all would-be and new managers. The book reinforces the idea that a manager is not so much a boss as a supporter of his employees. Every company should hope that each manager understands he has employees entrusted to him and he must be able to maximize their effectiveness. To do this, the manager must be able to be a supporter, a cheerleader and a corrector of problems in an atmosphere that is positive. The Corporate Coach explains all of this from the know-how of someone who has done it and proven it's success. I give it to all my new managers to read.

An excellent case study of a company dedicated to customer service. If you want to retain and add customers, and retain high-quality service people who know the value of your customers and the true value of team-work, this book is a must-read.

This book focuses on serving customers as the customer wants to be served not as the service provider wants to serve. The "Coach's Checklists" at the end of each chapter are each worth the price of the book. This book drives home the point that the ONLY difference between a business and sports team is the field they play on.

This book is interesting to read! It contains many insightful tips that can be useful not only to other managers. I would say that most of the contributing managers are well worth reading, but in a collection like this one some are of course better than others. All the business leaders have been choosen in a careful evaluation-process to find the best of the best. This process is also described in the book. After the recent developments in the US Economy, it can also be interesting to get the book from the bookshelf, like I did, and read what managers like Ken Lay (Enron), Bernie Ebbers (Worldcom) and Dennis Kozlowski (Tyco) have got to say.

Each chapter, somewhere between 10 and 20 pages, includes the managers career in short along with the key facts about the company they lead. I found it interesting to read about people who have made to the top, and these kind of publications normally includes information you won't find elsewhere. This book is no exception. It is also a book that you can read when you have a few minutes over since the chapters are so short, it is also easy to pick out the managers that find most interesting an concentrate on them.

I have read a lot of business books about leadership. While most of them have been interesting, they have also been a little dry because the references to real people have only been used by way of example. Therefore, I liked this book because it allowed me to spend a liitle time with 50 people that one has to respect and acknowledge for their accomplishments. They have had to do something right in order to achieve what they have. But, then the book takes these 50 real life experiences and distills it down into a framework and a few basic lessons that helps all these individual experiences make sense within the larger scheme of things. People might say that there is nothing new here, only common sense notions, yet until one sees things within a larger picture or framework that ties things together, these are just disjointed ideas with little context, synergy or power to change. I can apply these lessons for the top to my own life situation and career and that makes the book work for me.

I have seen an early edition of "Lessons From the Top". Remarkably, "Lessons From the Top" brings America's Corporate Board Room to the rest of America. As a former Assistant Corporate Secretary for what was at the time, America's largest outside Board of Directors, I had the unique opportunity to participate in strategy sessions and become acquanted with captains of US business.

Now, I am happy to say, the rest of America is provided this special opportunity with a glimpse into some of the country's finest corporate leaders. "Lessons from the Top" takes a look at what makes these 50 industry leaders tick and how their actions and skills have contributed to their leadership success.

The access afforded these authors is impressive, as is the statistical selection process utilized to select the participants.

The book is clearly organized and valuable lessons may be learned as we take this book with us on our business travels.

I recommend it for everyone who is interested further insights into leadership skills for work and extra-curricular activities.

This book is a cute description of how a father attempts to coach his son's little league team while trying to a) not show favoritism to his son, who insists on copying a major leaguer's batting stance that makes him strike out; b) deal with outfielders who would rather collect worms and eat ice cream than play ball; c) decide whether to fire his drill sargeant assitant coach; d) handle rabid mothers determined that their son's team should win; and e) become the season champ without losing his mind!

This book is a quick read, and has some insightful comments on the behavior of adults who are supposed to be the 'responsible' ones in the world of Little League. It's not a masterpiece, that's for sure, but I got more than a few chuckles. If anyone has ever played t-ball as a child, or watched his younger sibling's Little League game, then that person will certainly be able to identify with this book.

This book is fantastic. It deals with the life of a little league manager and the trials and tribulations it brings. I normally love this guy's business writing, but this stuff is amazing. It gave me a good chuckle. Play ball with Paul!

Interesting read but she spends ultimately more airtime on psychology than business applications of this technique.

This was my first look at enneagrams. It makes you realize how pathetic identifying someone as simply a 'Type A' or 'Type B' personality is. It helped me understand why my wife, whom had been categorized as a 'A' type would act differently in different situations, while I, a 'B' type would do the same. Once you find your Enneagram, you will be amazed at how so many things will make sense.

Helen gives practical advice on using the Enneagram typing system to help put people in a position to suceed. The workplace is made up of diverse personality types. Palmer provides the guidelines to help us with daily interactions with differing types. By showing strengths and weaknesses for each type she helps to insure that people can be utilized in jobs that will bring out their best.

A chapter-by-chapter adventure into situations where "someone" didn't bend over backwards to keep this guy as a customer. In all honesty, I'm not certain I would want him in my place of business. In fact, I'm not certain his errogance would fit through the door.

This book gives plenty of ideas for those who support customers. It also points out the systems and processes needed to support customers well.

I opened a small Non-Alchohalic Gentlemen's Club in the competitive Chicago market 3 years ago on a shoe string budget. Never had been in the club business before, but knew what I liked and didn't like when I was a customer....and I had this book. Applying it's principals over and over again I have become one of the best success stories in recent years in adult entertainment. Out of over 2500+ Gent Clubs in America I am rated 35th, and am the only one in the Chicago market in the top 40. I even named my corporation Ichibahn, Inc., because I want to be the best. Principals brought across in this book are the same for any business, and they are easy to understand. I can not say enough about CFL. I am now considering going into the "handyman" business, and these same lesson I know will make me a great success in that field too. Easy reading for a plane flight, and I promised your head will be spinning when you land. Joe