List price: $14.00 (that's 20% off!)
Used price: $1.62
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Without skipping any beat on chapters of glorious prose, ala TypicalBusinessBook, it shoots straight from the gut about the tenets of Marriott -- how with sheer determination it shot to the big league from a small cottage inn, the MBE leadership style of Marriott (the younger Marriott that is) who prefers to walk his troops instead of boardroom inertia, lessons in team building, the importance of listening to all the levels of the organization, codifying past experiences into business philosophies (not the usual "Best Practices" bromide that is bandied about in elite echelons of business) etc etc.
In all respects, a hidden business gem of a book.
Now the million (ok, 11) dollar question. You can imagine how I got my copy. So would I *buy* this book if I had to? For the basement price, and for the simple but compelling REAL WORLD lessons, most likely yes.
Used price: $49.95
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Collectible price: $15.88
Mr. Marriott inspired me with the business tips contained in the book. I especially enjoyed reading about the checklists that Marriott Hotels uses in its business. I really like checklists too. Why invent the wheel everytime you want to do something? Why try to remember all of the steps needed to complete a task, such as making up a room at a Marriott Hotel? Why not just find out what works and put it on paper?! In this way, a business can create a standardized process that can be taught to its employees, instead of relying upon each individual's whim. This idea is also discussed in Michael Gerber's excellent book, The E Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It.
I also enjoyed reading J. W. Marriott, Jr's criticisms of his father's way of making decisions (I also thought it was interesting that he was so negative with regard to his father, in a published book). Jr. said that his father fretted too much about decisions and basically drove himself crazy. Jr. says in this book that one should not try to make a perfect business decision. That involves too much angst and is a waste of time. One should gather the necessary information to make an informed decision as best as one can, then actually make the decision. The price of pefection is prohibitive.
I hope you find this book as enjoyable and as inspiring as I did.