This book, overall, is an easy to read guide on listening. Its primary focus seems to be on convincing the reader why they need to listen better (and they succeed). However, when it comes to strategies on how to improve listening skills, they do not always come through. There are definitely useful nuggets of wisdom in this book, but not as many as would seem appropriate. A good complementary book is "Listening, the forgotten skill" by Burley-Allen.

Listen Up does a wonderful job in helping us to determine what our own listener preferences -- people, action, content or time -- are. . . and more importantly, it helps us to determine the preferences of others. If I can speak to you in the way in which you want to listen, it's much more likely that our communication will be mutually satisfying. I've improved one business relationship 100% by realizing that my colleague is time-oriented (and I used to speak with her in a very people-oriented way . . . this was completely ineffective and made both of us frustrated beyond belief). Effective listening can change your life.