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In the modern knowledge-economy, the capacity to manage human intellect - and to convert it into a useful products and services - is essential. But according to the authors little attention has been given to managing professional intellect. So what is professional intellect? The professional intellect of an organization operates on four levels: cognitive knowledge (know-what); advanced skills (know-how); systems understanding (know-why); and self-motivated creativity (care-why). Intellect resies in the brains of professionals, but the authors argue that the first three levels can also exist in the organization's systems, databases, or operating technologies. The authors then continue to describe how to develop and leverage professional intellect, whereby they mostly use management consulting firms as examples. They then turn to the change from traditional hierarchical organizations to invert organizations (where field experts are control), and spider's webs (where specialists team up to solve specific challenges). The type of forms used within each organization depends on the type of purpose, where each form requires specific cultural norms supported by software and tailored performance-measurement and reward systems.
This article discusses an important issue in the modern knowledge economy. They introduce an useful definition of professional intellect, but I believe that the solutions for developing and leveraging this intellect are somewhat too simple. I also believe that the authors put too much emphasis on the use of information systems, which sounds too much like a salesprogram from management consulting firms. Still, an interesting article. The authors use business US-English.
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