Oh, what a book! I loved the artwork and the story. I wish I was a better "butterfly". I am a bit on the grumpy, sleepy, doesn't like to change side! This book shows that there is hope for even me! And the CD that comes with it is a fantastic bonus. The song "Don't Bug Me" was taken right out of my head I do believe.
I loved the way it seemed to celebrate and laugh at/with my reluctance to change. As with all of Carol Anderson's books, this one made me feel accepted.

A friend gave me this lovely little book for Easter. It was so easy to read.
The characters are fun and creative. I couldn't believe the music. I was surprised it is not available yet anywhere else!

This is a great concept. A treat for the eyes and ears! I loved the story, and the music is great.

Perhaps the best recommendation I can give for this book occurs in one of the many little tip boxes scattered throughout this treasure trove of ideas, tips and tricks of the trade. This particular tip box says simply "Strategy Isn't Technology ...people confuse strategy and technology ... Insist that CRM technologies be referred to as CRM tools. Ask how each tool supports your CRM strategy."

This book provides the best antidote to that tendency we have today to mistake a software application for a full solution. Not only will this book show you how to get the most out of such CRM tools, but it also provides tips and ideas for managing the whole complex and essential business of Customer Realtionship Management.

I've looked through a number of books on CRM in an effort to get a better handle on the topic and to find a good process for teaching the concepts to emploees in my company. I stumbled over Anderson & Kerr's take on CRM and found what I was looking for. Anderson and Kerr have captured the essence of CRM in a very practical, hands-on way. They have great examples from their lives and (I assume) the lives of their friends that adds texture and a realness that the other books I've looked at lacked. I really thought I understood CRM, but after reading this book I realized that I had missed the whole point -- Customer Relationship Management is about CUSTOMERS, not computers. Well worth the reading if you have anything to do with customers.

Despite the tens of millions dollars now being invested in new customer relationship management solutions, customer satisfaction with service dropped almost eight percent from 1994 to 2000, according a study by the University of Michigan's business school. Consultants Anderson and Kerr suggest some reasons why: a failure to distinguish between CRM strategy and CRM technology and a tendency to view meaningless data as useful information. We from getAbstract highly recommend this concise and thorough examination of CRM to all managers and students of business.

do yourself a favor and buy this on tape. listen to it while driving, or whatever, and your heart will dance!

This abridged edition of selected passages is well done. The readers express wonderful emotion. The translation is fresh and I was touched. This is a great supplemental resource for anyone who loves the Word of God. This tape left me wanting more! I recommend this audiotape highly.

For the sake of full disclosure, I'm a colleague of Carol Anderson's at the University of Missouri-Columbia. Yet, notwithstanding our friendship, I can objectively state that EYES OFF THE PRIZE is must reading for individuals seeking insights as to why America's racial problems persist.

More than a generation after the passage of the Civil Rights Act of 1964 and the Voting Rights Act of 1965, a disproportionate number of African Americans are undereducated, unemployed (or underemployed), and incarcerated. Anderson's exhaustively researched book persuasively suggests that the reason for continuing black inequality is that, during the crucial period covered in her book, African Americans changed (and were forced
to change) their focus from achieving HUMAN RIGHTS to achieving CIVIL RIGHTS.

This is not a book for the faint-of-heart. Anderson pulls no punches in telling her story of how African Americans lost sight of the "prize" of human rights. No doubt, some will find her analysis at times to be quite provocative. Yet, as a good historian, Anderson has not written a book to make people
feel good. She has written a book to make people think.

I have read this book several times and I always find it encouraging, empowering, and uplifting. The authors interview many women who have given up on, lost, or never sought the traditional route of husband-and-2.3 children. In spite of societal pressures and expectations, these women lead happy, fulfilling, satisfied lives. Some have found ways to have children and/or a significant other in their lives without the framework of a traditional marriage, and some have not -- but none of them have become the bitter, twisted "spinsters" our society would seem to expect them to be. I found this book to be an inspiration, and I think ALL women should read it; even if you're not "flying solo" now, you might find yourself doing so at some point in the future. This book can show you how to do it -- and even how to enjoy it!

The door to total inspiration has opened! "Get Fired Up" spills the beans about personal success. It's a must-read!

This book is filled with historical information about the mission and mission life in general. Historical perspective also on the reason the missions were built and later secularization.

Extremely detailed plans for your mission and step-by-step instructions on how to assemble the pieces. There are even suggestions as to how to replicate the look of the white Spanish adobe walls.

If your child chooses San Juan Bautista for his mission project, this book is a must have!

I thought this book was a lot of fun, and so did some children I heard at a reading. For those of you who like content, it also has lots of colours and numbers. Mainly, however, it's a good story and one I think children can relate to.

This book should come with a little pack of kleenex - it is so touching. I read it in one sitting and cried and laughed and learned! I can't wait for her next book.

I was priviledged to get an advance copy of Mitch's book. What a great find! Everyone in the industry is always talking about "life planning" but few have given us a good picture of what it should be. Mitch does that. In today's volatile investing world, those advisers who stick strictly to managing assets will find more problems keeping clients and manging their expectations. Using the techniques offered in life planning, you have a good chance at keeping your clients for life. This book is a keeper.