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It has gone so far as to lose multiple sets of medical reasons under excuses so lame I wouldn't let my child pull them on their middle school teacher. (i.e. the mail ate your records- your doctor never sent your records- our computer had to be purged--- a new excuse every week.
I have repeatedly been shuffled from one manager to the next without resolution; I have been denied access to my neuro specialist for 7 months, to the point my specialist had to stop his practice due to the number of HMO's doing this very thing to him; my treatments were denied retroactively, leaving me exposed to thousands of dollars of care, which, without notice, my MCO insurer decided were not medically necessary. By the way, when I demanded to know the qualifications of 9 of the case managers who were handling my denials, none of them was a physician, none had any training in medicine, in fact, there was not even one NURSE involved in cancelling my treatment, or decision making regarding my care. Non-physicians (read clearks) have no business making medical decisions that affect the lives and health of real people. This book doesn't even begin to go into that arena.
In the meantime, my internist has notified me, after years of a chronic disease, that the insurer has DEMANDED that the physicians allow ONE 30 tablet bottle (a month) of medicine per patient per year be allowed on one of my symptoms. He said the next step will be (even though I am paying 9 grand a year for double insurance) will be that he will have to write ALL prescriptions for me, which my insurer will refuse to pay, and for which I will have to pay for with cash. Out of my pocket.
This is medical blaspheme.
Ken Jennings may have his eyes set on the stars, and may see wonderful things ahead with managed care, but from my experience, this is a dreamy fiction, based, not on reality, but on a PR based promo for managed care, and what it MIGHT, but will never become. This book is sheer fantasy. And if anyone of its readers thinks the day will come when consumers' needs will be anticipated, and then proactively filled by these nebulous managed care companies in the future, as this book predicts, I strongly suggest a long stretch in therapy. It will never happen in America. THIS is a total fiction, and although it makes for a pleasant, futuristic read, its basis in reality does not exist.
This book is absolute non-sense, and may be fine for a dreamer. But its application in real life, will never be realized unless there is major regulation in HMO's and managed care, to move it towards CARE for the individual, not careless-ness. Modern managed care is DESIGNED to limit care, limit access, and deny, delay, and stress the patient to the point they stop trying to fight the system, and give up, thus costing the insurer nothing. This book contains none of this, and therefore needs to be listed in the fiction area, not non-fiction. This is sheer myth.
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This book is the symbol of capitalist mediocrity. There is no sense of higher reasoning. All that is left is bad design from referencing unwarrented pop culture. This is like a bad B movie without the cult status. The Rockwell Group should stick to set design and not try to do architecture.
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